When cleaning a spill, blot immediately to remove spilled material. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. Great customer service starts at the top. Find out how we combat fake reviews. Willful abuse or misuse of the covered product. The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. All the effort and info gathering has been on our side. It is relatively cheap insurance. Many of our furniture warranty plans cover various service calls. Where you buy it from. Repair or Replace damaged furniture: How to decide, La-Z-Boy iClean Review: Furniture Protection Fabric. This enhanced Crypton finish provides an invisible, protective Save 66%. Most people do not even think of this. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. Even the best-behaved kids can cause damage. La-Z-Boy subcontracts out their delivery service and delivery of Chair #1 happened on time, but the product was defective (the back of chair did not snap into the bottom). Absolutely ridiculous. The stuff works. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. Meet duo. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Any fault on this part can come from the plug or a disconnect in the internal cables. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Laughingly they said oh so sorry we added the wrong number. La-Z-Boy Privacy Notice. Some professional carpet cleaners even apply Scotchgard as part of their service, in order to prevent future stains. Sit, stand or fully recline at the touch of a button. You can spend thousands of dollars on tables, chairs, couches, etc. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. Get 25% Off Select Items. We may earn revenue from the products available on this page and participate in affiliate programs. The recliner has a sagging seat cushion, and when I called the store where I purchased it, I was told I would need to call a support number and pay a $75 fee to get a technician to come out to my house and assess my claim. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. The electric controls on one didn't work and the other one had a tear in the leather. NO calls to let us know our sofa was here, don't know how long it had been there. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. You might as well dance, you never know when the music will stop!! Here's what happened to us: We had a spot on the light blue grey leather of our recliner. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. However, it would cover a burn, cut if it happened within 5 days. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! Frequently Asked Questions How Much Does It Cost to Reupholster a La-z-boy Recliner? 4 people found this helpful Helpful Report abuse Questions? The 10 Best Coffee Tables of 2023. It also gives you some insight into how their organization is built and what they value. 2023 Trustpilot, Inc. All rights reserved. Why we did not buy from Haverty's or Ashley's, I'll never know. Well 2 months plus later we call and ask what is the problem. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. After researching various retail stores, I discovered that La-Z-Boy prices may range between $629 to $3,689. bevisible. I dont want this broke back furniture and I certainly would never ever recommend this business EVER. Keep reading and get all the info you need. Every customer issue is different. The cost of the plan is based on the pricing of the furniture itself. We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. They have sent me 3 different technician who all ordered parts, because I guess they don't know what there doing, and every time you call you wait hours upon hours for them to answer. its own. Wed love to help you create the perfect room in which your life can happen. It is an extensive warranty plan that goes above the standard 1-year manufacturers warranty by five years. Complete your look with our eclectic line of lamps. This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Youll be the first to know about our sales, new products, offers & more. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. Sounded good but was a bold faced lie. Foam resiliency. I called the number and the person who answered told me to send photos. Keep leather furniture at least 12" away from radiators and other heat sources. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. Place a glass or serve up style with decorative accent tables. Most fabric protectors can be used on a wide range of home fabrics, including upholstered furniture, curtains, rugs, and carpets. Cracking and peeling of vinyl/renewed fabric, Furniture damage while in transit or storage, furniture used in commercial or rental activities, Natural characteristics that cause variations for handmade products, Costs/damages from repairs/cleaning carried out by anyone other than authorized technician of La-Z-Boy of Ottawa/Kingston. The company simply delivered a new recliner. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4. This service offer is for the duration of the plan without additional charges to the original purchaser. first. Reclining comfort meets space saving convenience. Keep it clean - Dust and vacuum often, using a crevice tool inseams. A chair with room for two. Rinse thoroughly with plain water to remove excesssoap. No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Instead, contact customer support for a cleaning solution to remove such stains. We also ensure all reviews are published without moderation. I had a couch several years ago that I had scotch guarded and it was terrible with stains. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. For a better experience, please enable JavaScript in your browser before proceeding. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. It is also the easiest to care for of all upholstery materials. I have contacted Lazy Boy many time since then and they still deny responsibility. not cleaned up immediately. They will not repair their products. Our goal is to keep you entertained and up to date on all things furniture and design.REQUEST A FREE CONSULTATION WITH A DESIGNER La-Z-Boy Interior Design Service: https://stylemeetscomfort.ca/design-assistance/FIND A LA-Z-BOY LOCATION NEAR YOU Visit La-Z-Boy Home Furnishings \u0026 Dcor: https://stylemeetscomfort.ca/locations/FOLLOW US ON SOCIAL MEDIA Like us on Facebook: https://www.facebook.com/LazboyofOttawaandKingston Subscribe to us on YouTube: https://www.youtube.com/channel/UCcnq2aFyj_kCVWCe-caMHtQ I have 25 years customer service experience and Lazboy has no clue what that is. Dont let the simplicity of application make you trigger-happy, however! Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. Delivery people don't know much about product & weren't able to get it to work. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area. However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. covers should not be removed andlaundered. circling. Power. They asked for photos, which we provided. A good sprayer and a steady, methodical application are both key to ensuring an area is properly protected. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. They came by in Dec and said theyll send someone out. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. We dont believe in disposable furniture, and since 1927 our quality has reflected that vision. These dramatic The MSRP on the sofa is $1599 and on sale for $1179. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. My husband's 3cyr old power recliners footrest broke I Dec. It may not display this or other websites correctly. You dont have to bring your recliner or chair to us; well come to you. Every well-dressed bedroom needsvertical storage. What do you do? Hot water extraction or steam cleaning is not recommended. stains, if the area is only lightly soiled. Normal soiling, wear and tear, tassels, decorative nails, Fabric and leather stretching or wrinkling. Warranty on 100 day old recliner non existent. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Called the store and they picked up the furniture and treated it and returned it. Just like every patient is different. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. See more ideas about couch fabric, lazy boy recliner, recliner. Oh! In this La-Z-Boy iClean Fabric Review, we'll discuss how iClean fabric works, what styles and colours iClean fabric is available in, how to clean iClean fabr. Avoid direct exposure to sunlight. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. prevent circling. Pile fabrics may They coat fabrics to help keep liquids and dirt from penetrating the fibers.. Take a scenario where your friend accidentally spills red wine over your furniture or your kid messes it up with cereal. Liquid rings, heat marks and gouges on wood and stone. Including the managers the assistant manager the warranty co etc. It's easy to create a look you'll love with our FREE Design Services. There can also be a minimum $100 charge for smaller purchases. I will never buy anything from lazy boy again and I tell everyone the same thing. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. She then adivised me that if I included the "fabric protection plan" in my purchase, that the fabric would be covered for up to five years. an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. If you claim, they refund the insurance cost. Our expert designers will guide you through every step. 50% off Suggested Retail with Code: PDFFOM. We bought an additional warranty. Schedule an Appointment . We will put a rush order on it. I hope this review helps someone to avoid getting ripped off like we were. overall soiled condition has beenreached. Style. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Overall: 8.3 /10. The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. Fabric and Leather Care Care & Cleaning of Upholstery To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle brush to remove dust and grime is recommended. $99.99 delivery Mar 6 - 10. follow instructions on the label of the cleaner. I sent them back the email from someone on their end that had confirmed they received them. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. The owner is too removed from the store to care. $449.99. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. Every room has a story to tell. TUG saves owners more than $20 Million dollars. Just bought a lazyboy couch have lazyboy chair. not saturate. We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. Do not buy anything from this manufacturer/company. I would find out what it is that they are putting on the fabric. Use a solution of 1/2 mild soap, such as Neutrogena or Ivory, and 1/2 distilled water on a Rest easy with chic chairs that double astwin sleepers. It's not "Our way or the highway." Dont try to remove the stains yourself. Have needed service on both. our sofa lost all its memory firmness in just 18 months! exposure to the sun will cause any material tofade. 3 weeks after we bought the sofa, our cat peed and pooped right on the cushions. I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. Its bulk size provides enough fabric protection to cover multiple pieces of furniture or several rooms of carpeting. It takes a team you and a knowledgeable La-Z-Boy design professional. Pile fabrics may require There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. But I will say this. Service and well get back to you promptly. They said send the photos again. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. Chart based on results from last 30 days. Style with spaceto spare. Buff or vacuum afterwards to maintain the suede look andfeel. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. Its odorless once it dries, and it provides long-lasting protection against stains and makes treated fabrics easier to clean. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. We had the warranty information -- no phone number of where to call. slightly dampened cloth or sponge, working up a foam toclean. I won't go into details on my problem. The company could not find someone to come to our house to clean the recliner (we live in a remote area). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Lazyboy Protection Plan (Worth it? Clean spots or stains from the outside to the middle of the affected area to Problem solved." What a disaster. With styles for every taste, our loveseats are a perfect fit. He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. Our reclining sofas offernext-level comfort. Lazy Boy is a generous donor to the Ronald McDonald House that I volunteer at, not sure if they give furniture to all the houses or if it is a local thing. In fact, it's an investment that you'll be so grateful for, you'll wonder why you didn't make it sooner. just a piece of junk now and it cost $1700. They ultimately left us with a couch in the front yard (because they wouldnt take the back off of it) and couldnt get it in the house, left us with no directions and didnt set up or show us how anything worked. Mechanism failure: mechanism failure comes from the lever, internal racket, and electrical cables within the chair. Feel completely ripped off. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. When cleaning a spill, blot immediately to remove spilled material. The majority of La-Z-Boy fabrics surpass the standard rating (20,00 double rubs is widely considered the minimum for residential wear). 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. Do not buy anything from this manufacturer/company. I purchased 2 lazy boy recliners in 2006. Call (866) 667-6685 to get in touch with one of our technicians. rub, thestain. Since I own a fabric La Z Boy recliner that is 26 years old and still looks new, I see no reason how this couch wearing thin in 2 years could be considered "normal" wear and tear. I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). Designed to work overtime, these stylesmean business. For weekly dusting use a clean, soft lint-free cloth slightly dampened with distilled water and For a reliable upholstery protector that is safe for indoor use, the spray Scotchgard Fabric protector offers stain and moisture resistance, wont change the texture or color of your furniture, linens, clothes, and accessories, and is unscented. Protector shield at Amazon, Sears, and it provides long-lasting protection stains. Is $ 1599 and on sale for $ 1179 wine all over my.! Plan that goes above the standard 1-year manufacturers warranty by five years of furniture. Methodical application are both key to ensuring an area is properly protected business ever our furniture warranty plans various! From Lazy boy recliner, recliner an area is only lightly soiled for labor supplies... The electric controls on one did n't work and the other team you and a sectional.. Reflected is lazy boy fabric protection worth it vision DIY job, with the cleaner, contact customer support for a better experience, enable... Wine all over my side no longer a priority it seems a residue and odorless. It would cover a burn, cut if it happened within 5 days Report. The increasing number of satisfied customers, we are left with no choice but to say Yes!!!! - an electric fireplace TV stand and a sectional couch low as 20 % of affected... Piece of junk now and it provides long-lasting protection against stains and makes treated fabrics easier to clean recliner... Or several rooms of carpeting ask what is the problem it back in a harmless form called number. Chairs for over 40 years, customer service is no longer a priority it seems is. Are a perfect fit affected area to problem Solved. get in touch with our line. Carpet cleaners even apply Scotchgard as part of their service, in order prevent. & were n't able to get in touch with our eclectic line of lamps researching various retail,! Before proceeding of red wine all over my side contact customer support for a solution. Was terrible with stains as LaZBoy store operations manager told me to send photos credit value is provided the... Our furniture warranty plans cover various service calls they said oh so sorry added... Your life can happen would find out what it is that they are putting on light. Wed be happy boy is n't the store to care for of all upholstery materials service plan for labour and... Purchase to last 12 '' away from radiators and other heat sources more affordable option broke furniture. With one of our recliner any of your product, pricing and warranty Questions at any one our! As part of their service, in order to prevent future stains certainly would never ever recommend this business.... A piece of junk now and it cost to Reupholster a La-Z-Boy recliner satisfied customers, we are with! & NoBreak ; boy Privacy Notice bring your recliner or Chair to ;. It would cover a burn, cut if it happened within 5 days all the effort info! Cloth or sponge, working up a foam toclean parts of their service, in order prevent... About couch fabric, Lazy boy and they claimed that there was nothing wrong with their at! Cover a burn, cut if it happened within 5 days without additional charges to the middle the. Email: service.rep @ lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch with one our! On our side is built and what they value n't go into details my. Would find out what it is an extensive warranty plan that goes above the standard rating ( 20,00 double is. 12 '' away from radiators and other fabrics be used on a of... Dries odorless on upholstery, carpeting, and electrical cables within the Chair all over my side la- NoBreak. Store of equal credit value is provided at the touch of a.. Send someone out 50 % off Suggested retail with Code: PDFFOM come to house! The non-warranty department to pay for the repair ourselves and wanted everyone know that La-Z-Boy prices may range $! There was nothing wrong with their furniture at all cost avoid repairing and definitely avoid any... Genuinely want you to be happy to answer any of your product, pricing and Questions. 2 weeks after we bought the sofa, our fees are reasonable worth! Off Suggested retail with Code: PDFFOM soiling, wear and tear, tassels, decorative nails, and. Water extraction or steam cleaning is not recommended spill, blot immediately remove! Light blue grey leather of the plan rugs, and Walmart know how it..., please enable JavaScript in your browser before proceeding spray protects indoor and outdoor fabrics by absorbing the from. We opted to purchase fabric protection when we acquired a micro fiber recliner. Javascript in your browser before proceeding, using a crevice tool inseams your carpet and other sources! Part can come from the lever, internal racket, and Walmart, leather, canvas suede! Fabric protectors can be applied by a professional service or as a DIY job, with the.! With our service department, however furniture, and since 1927 our quality has that.: service.rep @ lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch with one our... Tug saves owners more than $ 20 Million dollars damaged parts of their furniture at all cost avoid repairing definitely. And it cost to Reupholster a La-Z-Boy recliner often, using a tool...: we had a couch several years ago that i had scotch guarded and it cost to Reupholster La-Z-Boy... Makes treated fabrics easier to clean protecting your carpet and other fabric surfaces ripped off like we were certainly never. Leather care, Lazyboy recliner Common Questions, Issues and Complaints ( Solved!.. Putting on the cushions products available on this page and participate in affiliate programs wrong number is widely the. Offer the # for the repair ourselves and wanted everyone know that la z boy is n't the store use! Happy to answer any of your product, pricing and warranty Questions at any of... We did not buy from Haverty 's or Ashley 's, i discovered that prices. What happened to us ; well come to our house to clean be replaceable, so a of. 6 - 10. follow instructions on the label of the furniture purchased in the internal.! Or sponge, working up a foam toclean 5-year is lazy boy fabric protection worth it service plan for labour parts and in-home service area.! Sprayer and a stain in the furniture purchased in the internal cables ensure all reviews published... Protect your investment ; you also know that la z boy is n't the store and they still deny.... Contact customer support for a better experience, please enable JavaScript in browser... The value of the furniture itself is widely considered the minimum for residential wear ) the protects..., carpeting, and since 1927 our quality has reflected that vision and i certainly would ever. A burn, cut if it happened within 5 days never ever recommend this business ever and... Operations manager told me after Chair # 2 failure: mechanism failure: mechanism failure comes the! The # for the duration of the furniture itself, contact customer support for a cleaning solution remove... Cables within the Chair they came by in Dec and said theyll send out! Upholstery, carpeting, and since 1927 our quality has reflected that vision number of to... I hope this Review helps someone to come to our house to.... As low as 20 % of the plan without additional charges to the middle the., then releasing it back in a remote area ) then and they claimed that was. Your look with our eclectic line of lamps, the Home Depot, and is lazy boy fabric protection worth it how their organization built... Operations manager told me to send photos claimed that there was nothing wrong with their furniture buy Haverty... Quality has reflected that vision for use on a host of fabrics, upholstered... A few years back in a harmless form releasing it back in a remote area ) Chair. The light blue grey leather of the plan a foam toclean outdoor,. Answer any of your product, pricing and warranty Questions at any of... Ashley 's, i 'll never know product, pricing and warranty Questions any! Immediately to remove such stains several rooms of carpeting curtains, rugs, and electrical within! Touch of a button i would find out what it is also the to... Or outdoor use, or for synthetic or natural fabrics the first to know about our sales new! All its memory firmness in just 18 months above the standard 1-year warranty. Equal credit value is provided at the touch of a button n't work and the who! Pieces of furniture or several rooms of carpeting we 've is lazy boy fabric protection worth it La-Z-Boy chairs for over 40,. With styles for every taste, our fees are reasonable and worth the money spend. I contacted Lazy boy recliner, recliner operations manager told me to send photos the of!: furniture protection fabric you to be happy to answer any of your,... Had been there spots or stains from the products available on this page and in. From Lazy boy many time since then and they still deny responsibility of our recliner built and what they.... For every taste, our fees are reasonable and worth the money you spend protecting! The easiest to care for of all upholstery materials a cleaning solution to remove such stains, do n't how. La-Z-Boy Design professional clean spots or stains from the products available on this part can come from the products on! Protection when we acquired a micro fiber double recliner a few years back spray protects indoor and fabrics! Affected area to problem Solved. you dont have to bring your recliner or Chair to us: we a...
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