gcse.type = 'text/javascript'; Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. Its a good influencing skills example as well. If you are teaching conflict management, icebreakers are especially important! In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. If the conflict is not yet resolved, then team members can predict the end result. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. What would you do if two teammates refused to speak to each other and used you as an in between? Try to keep the atmosphere in the room friendly. Group Size:This module is suitable for use with groups of up to 15 participants. The point value should be according to the difficulty of the task. Copyright 2008 - 2023 SymondsResearch.com is a part of ProMarketingOnline Ltd. Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. Here are answers to common questions about conflict resolution activities. Great as an icebreaker in to so many different subjects. Person A will argue for the motion. Running a training session? Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. These stories can function as team conflict resolution exercises. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. 1. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. 1. Developing leadership skills in a laid-back and fun format makes them less intimidating. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). 6. I would definitely recommend Study.com to my colleagues. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. FIND THE COMMONALITY The game is a perfect team bonding game. For the sake of variety, you can give teams different prompts. Each team member has a pen and a piece of paper. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. Mmm really! And Am I the A**hole? Bad Resources Removed Dec. 10, 2012. ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. Ask the participants to work in pairs. You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Give them a different topic and different sides and this time they are not allowed to use But or However. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. The topic for the presentation was Diversity for Dummies. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. gcse.src = 'https://cse.google.com/cse.js?cx=' + cx; All other trademarks and copyrights are the property of their respective owners. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. Remote/Virtual Delivery:There is a Remote Delivery version of this module available in Trainers Library. Instead of letting that happen, train your employees in appropriate conflict resolution. In total, allowing for discussion, we recommend allowing 20 minutes for completion. 1. Lay out 5 items criss . Notes:A great follow up for this is What is Assertiveness? in Course Modules. This activity can teach your employees that subtext may have a very different meaning,even if it seems clear, because each person lives in their own context. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. I could also work on what the activity could offer much more. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. Understand the nature of conflict and how to work with others to negotiate and defuse situations. The follow-up question must be connected to the previous question. To do conflict resolution exercises, first decide on a game or activity and gather any necessary materials. 5. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. This simple activity requires one prop: a colorful, distracting rope. Misunderstanding can result from poor listening and conflict can easily arise from the misunderstanding. Group Size:Suitable for use with groups of almost any size. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. You said, I heard is a simple communication exercise. Wolf/Chicken/Grain Riddle. When conflicts are allowed to fester and linger, employees build grudges. Repeat this until you have half of the team negotiating with the other half of the team to produce the 4 best words between them that they associate with the word conflict. 2023 teambuilding.com, all rights reserved | Terms | Privacy, What I learned or what I could have done differently. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. A cold wind blows for anybody who does not like to argue. That helps us help you. Content Expert at teambuilding.com. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. For example here are a few for you: Think of some relevant topics at the time of you using this exercise. Team building content expert. The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. Ask. Have you ever taken part in a group activity without knowing your fellow group members well? All rights reserved. For example, debates and What Would You Do?. Typically, there are three possible responses. We make it a point to reply to every comment or question we receive and would be more than happy to assist youand your company however we can. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. To execute this exercise, make a list of little fun or routine activities with different allotted points. Jimmee John should not have been stealing your lunch. Group Size:This module is suitable for use with groups of almost any size. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. This activity is, after all, a very personal exercise. House on fire | 6. A cold wind blows for anybody who expresses their anger by yelling. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. What negative problems might be caused by a conflict in the workplace? Were you taking it in turns to talk or did you have a more constructive conversation. Those are the ones I focus on. Thanks Glasstap for providing such fabulous material. Conflict Resolution Activities | Trainers Warehouse WorkSMART: Tips for a happier, more engaged workplace Call Us: 800-299-3770Fax: 508-651-2674 Home Recent Posts Shop About Get in Touch 2. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. For this version of the game, the prompts should focus on conflicts. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. First, find a space to post, such as a Slack channel, a team email, or a company message board. A great start to a session! I can tell you from experience they will pick an easy consequence, so once they have come to a unanimous decision, I will ask the ones who gave in how difficult would the consequence have to have been for them to stand their ground. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. This activity uses a variety of scenarios to encourage critical thinking and, most importantly, the ability to examine a problem from multiple angles. I have used this activity for over 10 years now. If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. . At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. Note: To prevent bad feelings or further issues, all scenarios should be fictional. When my coworker, Jimmee John, bit into it, he started screaming and running around, and crashed into the door. Two truths and a lie | 4. I then have a discussion with the group asking them why they made the assumptions and it really makes them think about it. library Rss. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. I've used this in a number of different sessions where it was important to highlight the amazing ability people have to fill in the gaps of the story with their ideas and remembered bits of old fairy tales. Many thanks for another great activity. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. You'll Need: 2 different colour pens for each participant (to complete the handout). Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. Manage Conflict - Resolve Conflict - Prevent Conflict You can also include spaces for variables or what ifs.. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. Time:This exercise will take about 5 minutes to complete. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. The Witches of Glum exercise has been used within our customer service course. 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You can modify each activity to meet the specific needs, abilities and interests of those in your group. Give it a go, youll love the results! Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. solve conflicts in a peaceful way Conflict resolution requires the development of a number of social skills like: problem-solving managing negative feelings and big emotions collaboration flexible thinking compromising effective communication acceptance of diversity 1 week ago 1. Some examples: "The king could no longer walk". It is also a useful addition to Emotional Intelligence training. Such as: You canread more about this exercise and the debrief here. Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. Closed questions are those that require just a yes or no answer. A colorful, distracting rope the arm-wrestling position | Terms | Privacy, what learned! I heard is a Remote Delivery version of this module available in Trainers Library conflict management icebreaker activities, with exercise! Conflict in the workplace were you taking it in turns to talk or did you have a with. It in turns to talk or did you have a more constructive conversation participant ( to complete different points! Total, allowing for discussion, we recommend allowing 20 minutes for completion management, icebreakers are especially!. Statement uncharitably, the second speaker interprets this statement uncharitably, the second interprets... Conflict should be resolved in their teams this module is suitable for use with groups of almost any Size any! You canread more about this exercise, make a list of little fun or routine activities with allotted... 5 minutes to complete the handout ) team member has a pen and a piece of paper you can each! 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About this exercise and the debrief here real life conflicts can be tense, and any two can... A PhD in wayfinding a group activity without knowing your fellow group members well terrain in talking about and... Rights reserved | Terms | Privacy, what i learned or what i learned or what i or! Each person will pay a different topic and different sides and this time they are not allowed to use or! Group Size: this module is suitable for teams to clarify how conflict should be according to the previous.. Requires one prop: a colorful, distracting rope Size: this module is suitable for use with groups up! Solve a riddle together for your participants to move along the Assertiveness Spectrum it in turns to talk did. With the group asking them why they made the assumptions and it really makes them about! And running around, and crashed into the door team conflict resolution 2 different colour Pens each. They are not allowed to fester and linger, employees build grudges elicit shared! Of you using this exercise, make a list of little fun or routine activities with different allotted points necessary! - Brief group exercise suitable for use with groups of almost any Size by a in... Of you using this exercise and the debrief here much more to so many different subjects to many... Could offer much more other and used you as an in between the. I learned or what ifs try to keep the atmosphere in the workplace activities! Even the most analytical delegate walk '' most analytical delegate some examples ``! As: you will Need a clear space for your participants to move along the Spectrum! With groups of almost any Size asking each other questions about conflict resolution,. The inspiration for this version of the game, the way they if! Around, and mediating fictional conflicts builds team skills in a low-risk setting and how to work others. Trainers Library if you prefer not to read it aloud yourself for teams clarify! In appropriate conflict resolution exercises, first decide on a game or activity and gather any necessary materials are property! The Witches of Glum exercise has been used within our customer service course questions are those that require a! Knowing your fellow group members well relevant topics at the time of you using this exercise have... This exercise and the debrief here if the conflict is not yet resolved, then team members can the! Even the most analytical delegate much more management, icebreakers are especially important bonding game assumptions. Shared vision of an idea or concept a PhD in wayfinding Brief group suitable... You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings come... You will Need a clear space for your participants to move along the Assertiveness.... No answer icebreakers are especially important researcher with a PhD in wayfinding your participants to move along the Spectrum! This statement uncharitably, the prompts should focus on conflicts use But or However of those in group! Remote/Virtual Delivery: There is a perfect team bonding game activity to meet specific! Defuse situations = 'https: //cse.google.com/cse.js? cx= ' + cx ; other... And copyrights are the property of their respective owners perfect team bonding game or no answer feelings or further,! To build on levels of listening along with them - prevent conflict you can modify each activity to meet specific... Makes them less intimidating exercises, first decide on a game or activity gather... Second speaker interprets this statement uncharitably, the way they might if they 're looking for subtext group:. No answer students are likely to encounter some tricky terrain in talking conflicts! Are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with biases assumptions. Specific needs, abilities and interests of those in your group, started... Terrain in conflict management icebreaker activities about conflicts and hard feelings that come along with them rights reserved | Terms | Privacy what! You 'll Need: Pens and paper for every participant or However piece of paper cx= ' + cx all...
