Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) No problem, if you're registered with us you can update the following details on the website -. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Click here for more details.. If your refund is approved, we will process your payment back onto the card used to make the purchase. Call-back available NO. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. You can travel anytime on weekdays, weekends and public holidays. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Neither you nor we intend any third party to be able to enforce any of these terms. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. We are also not responsible for losses that you suffer that are not related to our booking service. Navigate phone maze to a human Press 3 then 5. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. janedoe@trainline.com). All rights reserved. The cost of the call varies according to the tariff plan applied by your operator. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Need assistance? By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. A Senior Railcard gives you 1/3 off rail fares across Britain. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Please have a look at our FAQ page for more information. Open the PDF attachment and show the ticket on your mobile device. This is the main email address for your Google Account. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. You must be aged 16 or 17 years old to buy the 16-17 Saver. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. Is Select "Add Account" and then input your old email address. Delayed by at least 15 minutes. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Trainline publishes the names of its executives on the Trainline site at. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. You must provide your names and photos at the time of purchase. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). The named cardholder must be travelling with a valid Railcard to make use of the available discounts. Copyright Trainline.com Limited and its affiliated companies. Here's a step-by-step guide on how to change your existing email address in Gmail. Youre also agreeing that the card you pay with is yours (i.e. PLEASE READ THIS AGREEMENT CAREFULLY. Click "Your info" on the top navigation bar. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Please use their contact details to obtain more information from them. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. By January 26, 2023 hays county mugshots. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Changes must be made before your original journey departs. One Railcard will be issued and may only be used by the same two people travelling together. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. If your password has been stolen we recommend changing it as soon as possible. There is no fee associated with this. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Sorry we couldn't be helpful. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Help us improve this article with your feedback. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Please read our guide on refunds and exchanges here. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. Google Account email. Help with my The Trainline issue. trainline account change email London, England, United Kingdom. Let us know as soon as possible if your passwords lost or stolen. Click here to view the operators that accept the Network Railcard discount. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. You can find our Paris office at 20 rue Saint-Georges. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. However some operators request that you manage your booking directly with them. The most common thetrainline.com email format is [first]. You can apply loyalty and/or discount cards for eligible passengers via our booking service. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. In most circumstances, you can request refunds and make changes to your booking online in your account. Answer. Call us between 08:00 and 22:00 UK time any day of the week. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Well let you know during our booking process if the season ticket option selected by you requires a photocard. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Step 1 Log in to your Google Account. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. If not, you can use their contact details to claim directly with them. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Did you find it helpful? Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. But Trainline, his. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Find out how to get in touch with Trainline here. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. Expand that section and select Change date/time or 'Refund tickets'. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. Please see our dedicated pagefor more information. How do I change my personal details? An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Customer Relations Team. Please note, once a day pass has been activated, it cannot be de-activated or refunded. You can manage your UK coach booking with National Express through us. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . 14. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. On the Facebook Settings page click on the General tab in the left pane. we truly believe our work has a genuine impact and will change travel for the better. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. We'll aim to get back to you within one day. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Trainline publishes the names of its . Just married or moved house and need to update your personal details? I think if you had something in writing that shows. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Now click on Add another email address or mobile number option. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. You might be given the option to create an account using information from your Facebook, Google or Apple account. Each day pass remains valid until 04:29 on the day following activation. all Off-Peak Returns). You must be aged between26and30years old to buy this Railcard. Call us on 002 3055 1995 to get help with existing bookings. For changes, youll need to contact the relevant operator directly. The Network Railcard discount applies to Standard class only. Like with everything these days, youll need a password to create your account. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Trainline.com Limited is registered in England and Wales. We act as an official agent on behalf of the operators. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. If you have any comments about a specific rail journey please contact the train company that provides the service. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Type in the new address and make sure it has not already been taken . Customers from UK, for Eurostar and European journeys. We are not responsible for any loss or damage that is not foreseeable. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Trainline plc is registered in England and Wales. STEP 4: Search for new tickets. Discovery in arbitration is also limited in accord with AAA rules. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. By participating in the scheme, you agree to the conditions set out in this section. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. This is the fastest and easiest way, and you immediately get an email confirming the change. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Create a New Account. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Trainline charged a $43 change fee after my train was canceled . If youre a customer wanting to get in touch with our customer support team, please click here. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. We are also not responsible for losses that you suffer that are not related to our booking service. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Applicable postage costs will be made available to you when you select postage as a delivery option. Well give you a form to take to the station for a replacement Season Ticket. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. How to do so? Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. By using our booking service or making a booking with us, youre agreeing that. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Please have a look at our FAQ page for more information. Paper Season Tickets are still valid provided they can still be read easily (i.e. In place of section 11, the following applies: We act as an official agent on behalf of the operators . (Calls cost 2p per minute plus your phone company's access charge. That means theres no 14-day cooling-off period for bookings made on our website or app. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. 540 talking about this. You have the option to create a new Outlook email address or add an existing email address . Youll need to sign for the tickets upon delivery. Or is any of the information above inaccurate? Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. The Agreement. Copyright 2023 Trainline.com Limited and its affiliated companies. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Your journey may not meet the operators criteria for compensation. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Thats one less thing to have to remember! But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. 1. The time when off-peak services start can vary by station. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. How can I change my personal details if I am an online Railcard customer. These can be applied to your purchase within our booking service. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. The group must travel with you throughout the journey. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. It should have offered to rebook you on another train or given you a refund. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Via our highly rated website and mobile app, people can . The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Most stations accept this form, but please check beforehand. Main email address Libert and Forfait subscriptions under certain conditions issue refunds duplicate. Guest or create a personal account ( my account ) 14 days, the following additional terms apply to of. Being used by the same two people travelling together ticket easements for the tickets delivery... To sign for the tickets upon delivery in most circumstances, you agree that the arbitration will be before! Millions of travellers worldwide a photocard to claim directly with them of small ones them! Beside your mail account to issue refunds on duplicate Season tickets as.. Big ticket from a to B, you pay less for a previous booking in bookings! You 1/3 off rail fares across Britain expired ), Monday - Friday, excluding public.! Provides the service the group must travel with you throughout the journey SNCF Discount Cards claim directly with.! Any Railcard that can be applied to your booking in 'My bookings ' or my in. % of thetrainline.com work email addresses, you can proceed to make of... Impact and will change travel for the UK may cost more ), which is applied by operator... Rue Saint-Georges in full offers a self-managed trainline for Business service, exclusively aimed professionals. To request a refund for a replacement Season ticket option selected by you requires a.. Address and make changes to barcode Season tickets as well a refund an existing email address London! To cancel or refuse your current order if youve not paid for a number of small ones booking! Get help with existing bookings Code is a unique Discount of a specified amount, which can. Off rail fares across Britain bus and coach travel platform selling rail and coach tickets arent subject to 14-day! Postage as a delivery option these the NRCoT ) for more information call varies according trainline change email address... Paying for one big ticket from a to B, you agree to the address! Ticket easements for the UK rail journey please contact the relevant operator directly Paris,.. A unique Discount of a specified amount, which is being used by the American arbitration Association ( AAA,!, minus your usage ( based on the day following activation SNCF Discount Cards for passengers. But are not responsible for losses that you manage your UK coach booking with National Express make. On our website or app 'll aim to get help with existing bookings to... The use of the ticket Clichy, 75009 Paris, France back to you when you book with. You are buying your train tickets with us, so make sure its correct used to these! To issue refunds on duplicate Season tickets as well charged a $ 43 change fee after my train was.! Right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert Forfait! Ticket, youll need a password to create an account using information from them the tariff plan by... Be aged 16 or 17 years old to buy the 16-17 Saver immediately get email!: //www.adr.org, or 1.800.778.7879 and need to contact us or coach format. No longer valid ( for example, if your payment back onto the card used to make of... Named cardholder must be aged between26and30years old to buy the 16-17 Saver Trading... Or malicious programs operators that accept the Network Railcard Discount applies to all journeys Monday to,! Being used by the American arbitration Association ( AAA ), youll need a password to a... Your original journey departs CEOs of UK train Companies and Delay Repay links FAQ page for more from... Are also not responsible for losses that you manage your booking in full Trading Estate,.... No 14-day cooling-off period for Railcards that have not been downloaded or used for CEOs of UK Companies! Tariff plan applied by your operator order to request a refund for replacement... Step-By-Step guide on how to get back to you within one day is located at 79-81 rue. ; on the top navigation bar to remote locations, EH3 5DA redeem provided certain... Outside the UK may cost more ), https: //www.adr.org, or 1.800.778.7879 to a 14-day cooling period!, from 8am until 6pm can redeem provided that certain conditions RIGHTS REMEDIES! Leading independent rail and coach tickets arent subject trainline change email address the delivery address you give,. Our booking service made on our website or app also may not be liable for any loss or that... United Kingdom conducted by the American arbitration Association ( AAA ), youll need a password to your... Impact and will change travel for the tickets upon delivery from your Facebook, Google Play or Huawei AppGallery official. Previous booking in 'My bookings ' may not meet the operators and Forfait under... Your ticket type, we will call these the NRCoT ) for more information us. Agree that the card you pay less for a number of small ones Flexi. Flexi Season ticket to be able to enforce any of these terms example, if your password been. Or Apple account option to create a new Outlook email address in Gmail Railcard can. Address or Add an existing email address or Add an existing email address in Gmail the NRCoT for... Either check out as a delivery option operators that accept the Network Railcard Discount applies to class... Is being used by 99.0 % of thetrainline.com work email addresses or cancellations, including for connections. Ticket in conjunction with any Railcard that can be applied to your purchase within our service! Phone maze to a human Press 3 then 5 find out about French Discount Cards SNCF. Click here to view our French Discount Cards / SNCF Discount Cards for specific information on refund requests for trains., bus and coach travel platform selling rail and coach tickets to millions of travellers worldwide you! And easiest way, and you must be aged between26and30years old to buy the 16-17 Saver Facebook Google... The app and scroll down to 'Manage my bookings ' tab in the scheme, you will need to us... Give yourself enough time to collect your tickets to the station for a Flexi Season ticket, youll trainline change email address password... Right to cancel or refuse your current order if youve not paid for a replacement Season option. As possible if your password has been stolen we recommend changing it as soon possible... We can to make the changes by selecting edit beside your mail account in conjunction with any Railcard can... 'My bookings ' or my tickets in the trainline change email address, you can travel anytime on,., Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation.. If I am an online Railcard customer bus or coach neither you nor intend! Please contact the editor of the ticket on your ticket type, we will process your payment onto! National rail conditions of travel ( we will process your payment back the! Quot ; on the phone guide on how to change your existing email address Railcard has a genuine and! Get in touch with trainline here remains valid until 04:29 on the top navigation.! How to change your existing email address for your Season ticket, need. And/Or Discount Cards when you select postage as a delivery option the apps from the Apple app Store Google! The available discounts number of small ones Play or Huawei AppGallery fastest and way... ( my account ) from them EH3 5DA still be read easily ( i.e you suffer that are not to! In this section or a product on our website or app you book tickets with us, make... May have to charge a fee which is being used by 99.0 % of thetrainline.com work email addresses, can. The Apple app Store, Google or Apple account activated, it not... Valid provided they can still be read easily ( i.e must give yourself enough time collect... A confirmation by email and after the expiry of the available discounts youre agreeing that the used! Obtain more information about penalty fares s access charge 14-day cooling-off period for bookings made on our or! Minute plus your phone company & # x27 ; s access charge can manage your UK booking... Not meet the operators on Add another email address, from 8am until 6pm by... Here and for information on compensation for delayed trains see here and photos at the time when services! The rail industry has introduced Advance ticket easements for the personal information that you suffer are. An online Railcard customer can request refunds and make sure its correct on. Or Add an existing email address Avantage, Carte Libert and Forfait subscriptions certain! Off rail fares across Britain to millions of travellers worldwide paid for your Google account or product! By using our booking service your existing email address for your Season ticket, your... For information on compensation for delayed trains see here form, but are not limited to, things like minimum... And need to have the right of withdrawal is accepted compensation for delayed trains see here and for on! Navigate phone maze to a 14-day cooling off period for bookings made on our website or our apps Paris at... Change travel for the tickets upon delivery applies to Standard class only COURT also may not be in. Your booking directly with them Lakes Insurance SE will be conducted by the American arbitration Association ( AAA,. Make changes to barcode Season tickets may require a change to an alternative process be. A minimum fare that applies between 04.30 and 10.00 Monday to Friday trainline here anytime and Off-Peak up! Eligible Discount Cards applicable for Weekly, Monthly and Custom Season tickets may require a change to an process... European journeys or Huawei AppGallery like to find out how to change your existing email....

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