Here are the reasons for my complaint: We are not responsible for conditions of the tub that were already there. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. If the drain wasn't fully clear. [protected] Business response. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Emergency Service. Submitting a response indicates a willingness to work with customers to make things right. When you are charging 863.57 you should at least stand behind your work for 41 days. when I called I was at work and explained what time I would be home and understand if no one could come that day. Anyone can write a Trustpilot review. Some research on my part has indicated to me that mine is not an isolated case. I have a clean out so it was easy access. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. We was willing and able to put in the toilet. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Once again, a short while later I had another sewer line back up. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. On the bill, technician stated there were wipes in sewer line. They told us they would be able to fix it this afternoon. For your unit **. Provide the man with the refund. Another Roto-rooter technician followed up with a camera. It had become clear to me that the charging was never going to stop. Email to customer has also been sent with refund details. Better Business Bureau: DEFINITELY WILL BE REPORTING THEM TO THE STATE. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Bill checked as commercial instead of Residential Terrible company that doesn't stand behind it's work. Provide the man with the refund. Dealing with them has been the worst experience of my life. Unreal! No one has come to my home. Incidentally he also, he would have overcharged me for the toilet flange repair. These noises literally shook the house. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Three times & cancel you as a business is not run like that. BBB Business Profiles may not be reproduced for sales or promotional purposes. Sign up to receive our free weekly newsletter. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! He told me that problem was caused by 2 ply paper and long hair. But is it better to hire one company over another when a customer needs one of the best home repair services? All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Submitting a response indicates a willingness to work with customers to make things right. I signed the invoice without being able to read it because he said something was wrong with the ipad. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Claim your profile to access Trustpilots free business tools and connect with customers. I asked him to put lid back on septic. Details: We was willing and able to replace the toilet. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. 2. On December 29, 2022, Roto-Rooter installed replacement faucets. BBB Business Profiles generally cover a three-year reporting period. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. No dhow. Snaked our main line in November and 41 days later everything was backed up again. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. The landlord received the estimate on 12/14. Its location on this page may change next time you visit. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. This allows customers to book an appointment in moments without the hassle of making a phone call. 704 total complaints in the last 3 years. Here are 8 tips for writing great reviews. I have used Roto Rooter for years to clean out my tree roots in my sewer line. So I tend to believe each word in his statement. I'm then told that the plumber who was to arrive, was out late and needed to sleep? 5. Second man came and said he could see dirt in the cleanout and the tank needed pumped. . ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. We are being reasonable. I had an old kitchen sink that was working but looked old. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. I was yelled at by the employee when I stated this was unfair. The 1st man that came out wanted to only give us a price for clean up. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. There was no water remediation for this customer. The last was 5 days ago, and still no call back or resolution. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Please report them to the BBB. I was having a problem with sewer line back ups at the above property. Over priced. He asked how old the house was and the condition of pipes. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). It goes against our guidelines to offer incentives for reviews. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. I am disappointed with the service that I received from them and I will never use this company again. Companies can ask for reviews via automatic invitations. This was to be at 0900. August 10, 2022, I called rooter rooter 3-days ago. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. This type of complaint reflects less on the company as a whole. have a hold harmless signed by him before we started the work. He went over paperwork and the hold harmless clause. Right after the installation EcoPlumbers charges us much less. Desired outcome: Well start sending you the news you need delivered straight to you. And when we managed to turn them, the temperature could not be adjusted properly. Called Roto-Rooter to fix a gas water heater. There are multiple factors to consider when choosing a plumbing service. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. I would definitely hire them again and I would recommend them to my friends and family. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I want a refund of $2,964.91 for the services I did not need. (Invoice #***********.) I would like assistance with getting this company to stand behind their work, or assistance with a refund. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. He left the job undone. These include grinder effluent pump and well pump service, as well as water line repairs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The charge 2800.00 for labor alone to replace one straight pipe! ConsumerAffairs is not a government agency. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. He said he had to buy 10 feet of pipe because that was the minimum. So then finally on 1/25 I reached out to Veronica on my own. Enjoy reading our tips and recommendations. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. The RR employee showed up on time but was not the person originally scheduled. He was struggling to get the snake down the pipe at turns. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! After 2 mo. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. In the meantime, we gave about 11 profiles. Copyright 2022 Consumers Unified LLC. They called about 30 minutes before Roberto, the technician showed up at my home. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. No company should schedule. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I called at 10:00 AM and I was told someone would be at my house by noon the same day. 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