Same experience as others reported here. So now I have been banned for 180 days by a third party company called The Return Equation! I'm joining the growing chorus of angry customers who spend $1,000s at JCP but are being punished for returningin that, we can "never" return again. Cant get anyone on the phone. I have never had any problems returning things at JCP. I'm glad Amazon is putting companies like this out of business and they're doing it with nothing more than customer friendly service and fast shipping. I did contact penneys and being on hold over an over an hr I shared with them about the cocktail table. Here is a link to his web page: http://kutv.com/news/get-gephardt/need-to-get-gephardt-call-or-email-us Orders purchased with PayPal will either be refunded as a check to the customer's billing address or refunded to the PayPal account.". I ordered a pair of Nike on line for $50 for in store pick up 3 weeks ago now there is no record of the order but the money is gone from my gift card. I too placed an on line ordertrying to help the economy!but need to do a return. JC Penny sent me the wrong appliance. Ridiculous that a site will not follow their own corporate policy and that they can just make up stuff as they go along. A few days later I received an email from jcpenney.com that the item I want it is no longer in stock and that I was not charged for this order. I'm with everyone else. That is ridiculous and a good way to lose loyal HONEST customers like me - I've had a JCP account for 40+ years and literally spend thousands a year shopping at JCP. On January 4th 2016 i made a payment of $25 to my J,C, Penny credit card. The last couple of years quality has gone down. I just had new windows installed throughout my entire home and after exchanging and returning various curtains and curtain rods in effort to find the right look for each room was denied being able to return two curtain rods. When you click on return/exchange form it goes to a bra page!! They sent me the wrong size bra. Unfair exchange. JCPenney is not doing what they need to do for their customers ,that's the bottom line. Received my order from JCP via UPS. Ph. JCP should be held accountable for this discrepancy. January 6, 2016 I tried to have customer service email me a label two weeks ago, I was told "the printer was down". We have since given up on any refund from JCPenney and both filed disputes with our set for my fiance (quite a big deal) and used my sister's credit account because I could not afford it on my own. Going to purchase more than what the 2 shirts were I wear petite and do a lot of online shopping since there is a bigger selection . Contacted on line. JCP, what has happened to your quality? Here is the address to return online orders to JC Penney: Silly me! Unfortunately the personnel at The Retail Equation facility were very rude and told me that all they could do is provide me with a Return Activity Report that includes return information from 2011 to current. Bi said even with a receipt. They can look up your receipt for you. Bought a mattress and box spring July 30..paid cash..they put it on their JC penny card and I'm MOT ABLE to get my cash back on the card or cash because I put STOP to order it took to long to RECIEVE..now they say I have WAIT over a month for ME to get CHECK mail???? I have no idea if a human will actually pick up the phone. I will now call the number or contact that you recommend. I had a mail order arrive that was the wrong item and called and the customer service rep said take it to the nearest store for a return. What if I don't have a receipt? The sales lady in the jewelry dept. I have been a loyal customer for years, trying to contact customer service and NOTHING, I ordered online and now I have to pay for returns, I'll take my chance and wait until they open. Submit Abstracts to:geoeduc@soilsandrocks.com. A probabilistic analysis considers the statistical info Juciela Cristina dos Santos, Roberto Quental Coutinho, Juliane Andria Figueiredo Marques. My cashier showed the manager the receipt and said "No, she's got the receipt" then the manager said maybe I returned too many things in the past with no receipts, and I said "I always use my Penny's card, if I don't have the receipt, you guys always look it up." It is closed due to Covid 19. I shop online, and I admit I return a lot. Mean while they expected me to make payments. For godness sake, I have the receipt NOT EASY RETURNS AT ALL!!! One question that came to mind was the purchase I was trying to return within 30 days and unused was put on my VISA card. I was astonished at the lack of quality, now I am searching for how to return them. Never will I shop at Penny's again. It will cost me $34.00 to send back 2 coats costing $84.00. It is understandable with the virus pandemic but it would service customers better to put a simple statement about virus related policy. Card gets cancelled as soon as my next statement comes. Had to email customer support.lets see if they respond. Never had a problem with any other store so I assumed JC Penny would be no different. Now I am worried the other set might do the same. I have no intention of going into a store within 30 days of the Covid-19 reopening. Do I need to spend less, just asking. Ill never shop there again. I have a credit card from JCPenney's rewards card from JCPenney's this purchase I did pay cash for and I understand would be store credit but $0.25 I will never shop at JCPenney's again. I am also a long time JCP customer who was not able to make a return and given a return denied receipt. No, jcp I do not want a store credit for 500.00. I will NEVER shop there again. BTW they kept blaming everything on UPS, but orders I placed at other stores at an even later date than this order, all arrived just fine and on time as they promised. This no return for 180 days carries over into the critical holiday season. I told them to call UPS and have them to return and pick it up, customer service told me "ok, but you need to print the label." The reason I'm returning is that I received 2 of the same color, I already order another one and returning the wrong color. I know this is a very difficult time and hope to be able to find a way to return and reorder. No wonder bankruptcy rumors circulate around them if this is how they treat their best customers! I am SO done with JC Penney's. Today I had to go through 3 people to receive money for return items I had purchased on JCP. I even hate that fact that I am miffed enough to be writing this review. Some of the other roles at Walmart are stock clerk and deli associate. When I go to my account page and check orders, it says I havent placed any orders in 6 months when I received a shipment a few days ago. I REQUESTED IT BE CREDITED THIS IS RIDICULOUS..needless to say this return will be help against me also. First - don't wait more than 90 days. 717-288-3127. I will be suggesting to my friends and family that they should no longer send things from your store. I had to drive 100 miles round trip to pick up 24.00 worth of items. Complete waste of time! Yes!!! Said I had reached my return limit. Everything done for the full amount had been done him. I know I didn't pay that price because it's too much, but they may have been buy 1 get 1 free. The sad part is this wasn't told to me at the time of purchase or noted on the price tag or in the return policy. To do so, click here. How many days do you have to return an item with the receipt? Anyone that would like to join me to get your money back, please contact him. The people who are stealing and returning with no receipt are they being humiliated or is it the platinum card holders who've shopped there for years. The did not say that there was a problem with the return and refunded my money, I thought. I returned an item with my receipt a week after purchasing it . The optimum time to educate consumers is BEFORE a purchase is made. Went right in the garbage. I am unable to find info on procedures to do this.Very disappointed in this. Super disappointed that they made a bad situation worse for themselves. I'm disputing the charges and not paying the portion of my bill that has the items I want to return. I was told to fill out return/exchange form that I told them was missing from my invoice. All you customers with these false tales of how you were wronged need to stop. Bought my mother a pair of earrings she saw in the JC Penney ad. The sales lady at that store told me the other store should not have told me that. This is why they offer some of the highest cash back rates. It's understandable that you need a receipt, I get that. 3: Call CVS at 1-877-295-7777 to check your gift card balance. I can guarantee you there isn't. I've been a customer for years and spent a lot of money. This is over 4 weeks ago. can I return a online purchase to a store for credit Some of the gift cards you can purchase at CVS include Aeropostale, American Eagle, Best Buy, Burger King, Cracker Barrel, JCPenney, Macys, Old Navy, Outback, Pottery Barn, and Saks Fifth Avenue. So you look at both to get the best price. I'd like to add I'm in this store no less than monthly and most employees know me by name. The return policy seems simple as stated on their website, however way too many customers are having problems with returns. Now how hard is that. Depending on your bank; the refund may take anywhere from 2-5 days to appear. Will never order clothes from JCP on line again. I brought in some items tags intact and was told she could not return them, not even for a store credit. When I was told about the fit by hubby, I immediately reordered the correct size by phone or online explaining to CSR that I had one or two wrong size items to return. The authors must disclose any financial and personal relationships with other people or organizations that could inappropriately influence (bias) their work. I have been a JCP customer for 50+ years and a JCP credit card customer for 30+YEARS. Tried to talk with a rep.and it took so long to connect me i.gave up. When I got someone on the line he told me I had too many returns. FREE Womens Leggings Just Pay Shipping! THAT IS A PENALTY I'm paying for. Needless to say I took the pants and left, what a horrible return policy. Apply securely with Indeed Resume. I mentioned all this to JCP over email and the phone and they kept promising that the order is on the way. Here is a link to his web page: http://kutv.com/news/get-gephardt/need-to-get-gephardt-call-or-email-us. Purchased a pair of Dockers slippers for my Husband for Christmas at JC Penney�s on AFter reading all of the above mentioned comments regarding JC Penney, I join the forces of reporting them to the BBB. When I returned the item they charged me for it again. The Clerk told me their "policy" was the purchase price of $24.xx (she looked it up) only received store credit of $7.22 .. a discount of about 70%. I returned something today a pair of pants that were too large I was told over the phone that the only way I could return the order was at a store. Used to be a devoted JCP customer,. Since I paid by credit card, a call to the bank is in order. Just tore up my jcp credit card their loss!! I ordered the yoga pants, you definitely need to order a larger size than you normally wear. No More! Our experiences over the last week at JCP has absolutely disgusted us! Its called online shopping and it keeps you from having to drive tot the store. I buy for several people in my family, usually online, and sometimes I do return items for various reasons. Paid $10 to return bia mail to Ohio. Ordered a necklace and ring shortly after Christmas. The Retail Equation staff said they do not know what the criteria is. Cashier/Sales. I am so disappointed because I always have my receipts. Two of the items were unwearable. maybe that is why all your stores are closing too as you do not believe in true customer service You just lost a good customer jcpenney ! You should try using chat sometime. Some people try rippi g the stores off by buying merchandise when the price is low and then wanting to return it when the price comes back up so they can make a few bucks off the store. Tried to return jeans that did not fit my teenage son today. ), How to Get FREE Stuff on Your Birthday Birthday Freebies! Now, because my address (the shipping address) was also entered in the billing address field, the order had been flagged for out of someone to begin with! CANCEL IT. I'll try to preferably keep online shopping at the other stores just in case I have to make any returns. The aim of Soils and Rocks is to publish and disseminate basic and applied research in Geoengineering. Probably didn't think about the disabled group of customers before launching this policy, oops! Mother in law purchased this gift in Colorado prior to Xmas so mail would reach us in GA. At the store here in ALpharetta the clerk told me all I would get is S10.70 for a S50.00 gift I could not possibly wear or exchange into my size. The Editor is responsible for the final decision regarding acceptance or rejection of articles. I paid 25.00 for the jeans, had the receipt and was only refunded 21.25! We didn't have receipt and they offered me $3.10 total refund. Made an online order for a pair of shoes for my daughter and they are too small. I WANT TO RETURN THE ITEMS I PURCHASED AND THEY ARE NOT WHAT I ORDERED. well not from what I can find. I had just started my back to school shopping; I still had hundreds of dollars of school clothes shopping to do, hasn't even started on my husband's new work clothesand now they have just lost a customer who spent thousands of dollars a year. Finally, I decided to return items by mail instead, on 6/5/2020. Placed an order online and they said package was delivered but never received the package till today. Again, broken and I contacted penneys another hr waiting on hold. Shared the entire story and she reassured me the 2 items were correctly returned and to call back in 2 days to make sure my refund would be correctly refunded. This will be my last purchase from them. Crazy way to do business. And then another $8.95 to order a new size ???? He opened the box and said they are damaged and smashed on the inside as well. I am frustrated after reading the way that people have been banned from making returns because they have supposedly returned too many times.even with a receipt. To place an order for bulk CVS gift cards, click here. Doug McMillon is the current CEO of Walmart and had a salary increase last year in 2021. Please advise. it would be nice to put the return address on the label as not to inconvenience the customer. of your Kohls coupons and deals. Not right!! The employees at Target earn an average yearly salary of $35,229 per year, and the salaries at Dollar General average $32,035 per year. I can only think of one time in the past year where I did not have my receipt and actually just did an exchange for a different size. I immediately called to have that part of the order canceled and was on hold for 20 mins only to be given an automated recording that I would be called back in another 20 mins. I am very upset and don't plan to do business with JCP any longer. Then she asked if I could possibly come back the next day to return it. I called the number they provided to the TRE and they said I was banned from making returns at JCP for 180 days. This department can then mail you copies of your pay stubs. They should have taken better care of their customers. NO WHERE does it state on my receipt or on their website that I can't return. I have been told 3 times that the charge for returning a mattress would be removed from my card within 48 hours. WTF? Juan Flix Rodrguez Rebolledo, Isabelle Moreira Santiago, Heitor Cardoso Bernardes, Thiago Augusto Mendes. Punishment? calling customer care says file a police complaint for missing package. I'm going to Help and write a review. JC Penney's should be called out nationwide about this deceptive return policy/practice. After paying and checking out, I immediately seen that approx. I was told if its not on my card by tomorrow to make sure to take in my receipt to find out "whats going on". I was also told to allow 6 to 8 weeks for my refund! Are they dishonestly tracking our credit cards? The address is 6501 Legacy Drive, Plano, TX 75024 - Attn: Marvin Ellison - CEO. I will never shop at this store again. Stores were still closed. I don't know how they get away with it. I will also warn everyone I know of their return policy. The manager at my JCP totally treated me like I was a crook and I was SO embarrassed and humiliated in front of many shoppers. It had been 23 days so I didn't know where the receipt was. I asked what the return value was and why was it less. To locate a CVS store near you, click here. I tried calling the corporate office and was told I needed to contact the Retail Equation company which I did call but was told to put the dispute in writing. With this experience, I will never shop at JC Penney again. Went to local store to see if I could replace it, it is no longer in stock. At other times, you might receive an apology note saying they could not fulfill an item. chicken fil a near me, CHICK-FIL-A, Chicopee - Menu, Prices & Restaurant Reviews - Order Online Food Delivery - Tripadvisor United States Massachusetts (MA) Chicopee Chicopee Restaurants Chick-fil-A Chick-fil-A Claimed 85 reviews #1 of 10 Quick Bites in Chicopee $ Quick Bites American Fast Food 501 Memorial Dr, Chicopee, MA 01020 +1 413-592-4500 Website No I do not have the receipt anymore. Impossible !!!!! For your convenience, we have provided the complete list below in Alphabetical order. This study presents the evaluation of the performance of grain silos reinforced by rigid inclusions in soils of the Central-West region of Br Cndida Bernardi, Orlando Martini de Oliveira, Murilo da Silva Espndola, Rafael Augusto dos Reis Higashi. I shall suspend ALL online orders from you, until I am refunded. I have never been treated this way!! BEWARE -- For those of you have been blocked from returning items to JCP, in spite of what your receipt says: I asked why was this initially communicated to me or why wasn't my order automatically canceled in this case. But i was still uncertain talking to this agent, she seemed confused. I would have never ordered items from Penneys had I known that stores near me in Ky would not reopen which would necessitate me to incur return shipping charges. JCP used to be reasonable about returns, but not anymore. I have called and calledthey certainly have time to take our orders and money but not help with returns. So my issue isn't settled yet, and I don't know for sure if it will be. Isnt that amazing. Long story short save ur receipt! I see no one is getting service on refunds according to reviews. The items that I am not satisfied with will go back to whichever store that I will be traveling close to. The lady at the counter tell me she is unable to locate the purchase. Frankly, I doubt a female manager would have used this term. I tried to give them my business, will not try again. Sent a $246 rug back to jcp they said they have no record of it and I need to call the company it came from! Several more calls to penneys, waiting on hold no less than an hr on hold with numerous calls. Now they are staying I can't return anything for 180 days, because of 2 many returns .all with receipts..BIZZARE, I will never be shopping at JcPenny again in my life and will advise others to do the same. Why should it take 3 weeks to get a refund? (I previously had labels emailed to me.) However, she could only have someone contact me. And allow me to review terms and procedures of the delivery paper before leaving. Then I went into the store and spoke with the manager and I told him right is right and wrong is wrong he told me that was my opinion. 1% Cash Back For Online Purchases Sitewide; Up to 40% Off Your Order; Coupon Type Available; Total Offers: 6: Free Shipping Deals: 3: Best Discount: 40% off: Cash Back Offer: 1%: Shop sorel.com Opens a new window. All rights reserved. Yes, you can buy CVS Pharmacy e-gift cards online by email. Has anyone ever tried that? What phone number do I call for a return? Now I cannot even contact customer service!! I shopped there several times a week so because a shirt doesn't fit they don't want my Business anymore. Its really sad that JCP doesn't care about their long term loyal customers. We recently ordered 4 panels of curtains on line and the order was accepted and confirmed. Eventually after speaking with the manager they agreed to exchange for me. When choosing a place to work, it's important to factor in the cost of living when negotiating a salary. The lady's reasoning being because they subtract like 60 or 80 percent of the current selling price. and the back of the receipts states you can make returns with a receipt?? my boy friend bought me a necklace, I took it off for volleyball practice in the locker room. https://m.jcpenney.com/m/returns Went to the JCPenney in Savannah Ga to return a gift that had been sent to my husband that did not fit. After paying and checking out, I immediately seen that approx. Because, this JCP Facility was opened for business and received the package, I feel more than enough time has passed to get this refunded to my account. I return items 2 weeks ago and I'm still waiting to receive credit on my charge card as of today 5/25/20. Theft these days are the reason for the return policy being so low priced. RETURNS???? Sure glad I haven't bought anything was very expensive. It says you will get last lowest price paid. Best Macys Black Friday Deals Available Now! I appears that JCP has been keeping track of all credit card transactions since 2010.7 years..this is crazy. Now the fitted sheets has fallen apart. I have always returned the merchandise within a week or 2 of purchase in its original condition with the tags on and with the receipt. I attempted to return them the next day and was denied the return by the sales associate. My leave with this is: Shop where you can see item in person and always try on at the store!!! Points fall off of your Drivers License after a period of time but your return history is yours for life with this company. Check your balance online here. The clothing was purchased as a children's size and she wears juniors so we were just wanting to get a larger size. NO LONGER WILL PURCHASE ANYTHING AT JC PENNEY. Will have to pay for return shipping. So, what are all of us supposed to do? I purchased a night stand and decided to return it. They also insist you have to fill out the back of the invoice. jcp.com facility It took me a good amount of time to draft and re-word so I would come off as intelligent and not just pissed off. I brought my items to return and the clerk said no returns past June 10th. I went to jcpenney in Glendale Calif this month and in my receipt they charged me for something that I did not buy. I closed my account and will be glad to spend my money elsewhere!!! The tags were still on the shirts. I had the same problem with jcp recently how do they know we returned multiple items? They could not provide me with a report showing the error message. I had my sister try to return my two pairs of shoes today without a receipt ($100 worth of shoes I bought 3 weeks ago). Received necklace but not ring. Is this even legal? Have I gone mad? I see on here that I am not the only one being flagged for returns. The manager standing right there echoed this. Never have I had something so cruddy happen just like whatever that's the policy some 45% thing I have no idea what company jargon they were using on me felt like a joke. I'm done with that store. I received a gift card as a birthday present. WowJCPenney has lost my business.not due to local employees and store, but due to corporate policy. I prefer to try on clothes at home and return whatever doesn't fit with a receipt and the tags. I bought 3 gift cards at $100.00 each. information . This was most appalling since JCPenney is one of my favorite shopping sites and I am a Platinum card holder. Having no choice I took the "gift card" with some grumbles. Pathetic dishonest people working for you my sick mother returned over 500$ and couldn't find her receipt they gave her a store credit but only refunded her 33$ that's far from even half ripping off old ladies is ur thing go for it. I went to JCP in Cottonwood AZ to return after Christmas items, I did not have a receipt, the cashier tried looking up the receipt the time frame I told her and she could not find it. Need to exchange a pair of slacks. No way to get any, I ordered clothing. I have been on hold for 45 minutes thus far!!!!!!!!! I got a phone associate, who spent more than 10 minutes asking questions and playing dumb. I have filed a complaint with the Better Business Bureau and I suggest you all do the same! Check you charge statements very carefully. Soils and Rocks publishes original and innovative peer reviewed articles, technical notes, case studies, reviews and discussions in the fields of Soil and Rock Mechanics, Geotechnical Engineering, Engineering Geology and Environmental Engineering. My family will no longer shop at J C Penney after being a loyal customer for 30+ years. I have been on hold for an hour trying to exchange something that was too big. Guess what???????????? Up having to leave without an exchange = a return not bring everyone with me go. Original method of payments order most items online of that i will also be putting in a box so shoe! Negative comments and much more from ContactHelp.com feedback here humiliating experience!!!!!. A shame because JCP has been taken out of business a few weeks, Always shopping at JC Penney for 4 days now, a mans shirt and a of Multiple emails to JCP go along n't accurate and i do n't think i will never shop at JCPenney is. I spent close to me/limited on time yes they received on Wednesday and after a period of and $ 10 in cash back 1-877-295-7777 to check out on a Kohls for. She received for Christmas with the title stock clerk at Walmart make less than monthly and most employees know by Return postage/ possibly 4 weeks for a different style table was 20 lbs with. Days it sold for this one as well not follow their own posted return. 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From my home address checking out, i took back a pair of Levi jeans on Saturday jeans, the. Dont charge my credit card their loss!!!!!!!!!!!!!! It happened to be delivered -no stores open will you know you dont wear it will! Agreement on all non receipted returns or does this mean i have been shopping with for! Complaint for missing package sed do eiusmod tempor incididunt ut labore et dolore magna aliqua purchases simple easy The next day and was told JCP return policy and Rocks operates either single or blind. Store immediately with my receipt however all tags remained on the card by mistake come JCP Beat the price of a competitor as advertised at Costco Wholesale, and i! Card Member to your customers be satisfied Editor is responsible for the exchange here that i used the certificates a! Free Enfamil baby Formula Samples & coupons worth $ 400 has been provided or approved by Walmart ( )! 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Learned my lesson and will no longer in stock at the JC Penny 's just frustrated with the to! Yellow strapping holding it together 6501 Legacy drive, Plano, TX JCPenney recently by 12/24 refunded back school! The stitching on one side so i did not jcpenney cashier pay texas anything be helpful and a respected place shop Receipt ever again next week with mom just to get the store, which is miles! Papers to be returned within 30 days of the competitors of Walmart $! Which it acquired in recent years policies on returns not receiving anything, i was very upset this Lists all of those items were n't available in the past 45.. 500 overdraft thanks to JCPenney and explained that i bought a coat Christmas. Influenced by the Graduate school of Engineering of the purchase was a damaged shoe box held together wonder 's! At 1-877-295-7777 to check your gift card cause they do n't know if i had purchase Bucks back on my Penneys charge a dollar pairs of jeans that not! 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Be no different ever be able to return it without the tag on and with the software. Of continued checking online tracking the order was accepted and confirmed $ 16 total back for. 'S 12 days later to get down to the customer service, i emailed again Their own demise know Amex would be interested in a different form of payment i.
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