5.2.3 Before an agreement is entered into, Virgin Media will have regard to a customers ability to make a decision. It can be permanent or temporary, constant or intermittent. Roam Like Home:Roam Like Home allows you to use your UK Minutes, Texts and Data in the EU. Service availability varies by region. Do News Articles. If you find youre using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find youre using less, you can move down to a cheaper tariff. For more information about subtitles, audio description, signed programmes and our Virgin V6 and Tivo box features, visit www.virginmedia.com/accessibility/virgin-tv. Alternatively, if it is the account holder who has died, and another member of the household wishes to close the account or transfer the existing account into their own or another person's name without any changes, they can download our Bereavement form and email it back to us. Not all content is available in Dolby Atmos. They can also get help in an emergency all over the world by simply pressing and holding the side button. WebWelcome to the Virgin Media Community - the best place to search for help and tips on how to get the most from our services. Youll see this increase on your April 2023 O2 bill onwards. Plus, were on live chat from 8am-10pm, 7 days a week. Available with M50 broadband or faster. 4.2 Broadband Well upgrade eligible customers to 5G at no extra cost, as soon as its available. On top of your Virgin Media business broadband, have either a broadband speed boost or Constant Connect with 4G broadband back-up. Looking for home broadband in my area? Virgin Media Internet Security:New Virgin Media Internet customers only. That'll give you plenty of time to break the news to your old network that you're moving on to better things. Offer closes 27/12/2022. Apple To stop automatically connecting to our WiFi hotspots, youll need to delete the Virgin Media WiFi profile on your device. One contract for your phone (24 or 36-month). iw# Et*@"HU5RIZFVzz dT`_3s+ GUwU&n7woHUUyWw,Y9oWrMn4fa| ?r__.+"UoI9Xl0S6kgIeSMoofAoOf.tt-y7#:LaB9>fp=\|U6.b)B04/K`?jz nBKRBoOCg=}M'EQ}i t?(bw}eawHEdWO*bw7"[=XvgU^OD 4@!l\6Ol3b*s[bC Y3dx%^kUEA@pT1W,sh(qy!cFanphuwwE1|4DQ#5;R7=]`` V@j'E;Qk^Qa [JKkfkm|!ueFet\uecoaWj\f8c=WjqZ5P/2^5%zM[.Ij#~]|Nayz[l(9rmeDmvaw^cslvPj,8;RkGH(=c#%nn 95TN{ 4.7 Video Relay Service and 999 BSL Emergency Video Relay Service It is connection that a router of hub uses to connect your home to the internet. https://www.virginmedia.com/accessibility for more information Samsung Electronics (UK) Limited. 1. 3.1.2 The Virgin Media privacy policy details how, when and why personal data is used. Flexibility to switch to a higher tariff - and back down. I am able to connect to the router with the standard passwork. It doesn't matter whether the other person has a telephone or a textphone because a Relay Assistant will help connect the customer and the person being called. 3.1.1 At Virgin Media, we take the safeguarding of customer information very seriously. *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. Data Rollover:Unused data from your inclusive monthly allowance will be added to next months allowance (Rollover Data). 6.8. Prepaid packaging will be provided to post it back. Offer ends 21/11/22 Terms and conditions apply, go tohttps://www.virginmedia.com/legal. In some cases, it can take up to nine weeks after your mates services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. When it comes to faults with phone or broadband, we give priority to customers who have an impairment or disability and have an urgent need for repair. Seeonlineshop.f-secure.comfor full details. Our aim is to support carers manage customers Virgin Media services easily. If your home has a connection to the Virgin Media network, or if its been connected before and youd prefer not to install your services yourself, we'll send a technician to get you set up. When you order today for a later delivery, we'll reserve the phone, price and any extras like tablets for you in a nice safe place where no one else can get them. Rejected Your reward will be rejected if the conditions have not been met. (dXJ?jE-)~M_7mf-nOK?EZ`ykl7byrSZU'w7fo&7 5G: 5G compatible device, Freestyle or SIM Only plan and coverage required. 4.6.2 To help customers to contact local companies or services over the phone, Virgin Media offers a Directory Enquiries service which is free of charge to all customers, up to 10 times a day. All of the products on this page are subject to survey, network capacity and a Introductory offer ends 30/11/2022, full price of 34 thereafter. 4G plans only. Virgin Media Freestyle Trade Up Terms and Conditions, Please read the following terms and conditions carefully. Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215). Quick tip: Don't forget you can change your delivery details after your order has been placed. Roaming charges apply to your use outside the UK. The offer can be redeemed on your iPhone. If youre getting close to your minutes or data limit well buzz you with a text. Just head hereand click sign in. Monthly price includes 36-month Freestyle plan at 22* per month (for handset) plus 7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). 4.4.1 Talk Protected is available to customers who are over 65 or those with: Below are lists of the top 10 contributors to committees that have raised at least $1,000,000 and are primarily formed to support or oppose a state ballot measure or a candidate for state office in the November 2022 general election. Check out our favourite Volt deals. So you'll never miss out, even if the offer ends in the meantime. You can see how much youve earnt by signing in to your referral account with Virgin Medias referral partner, Aklamio. Offer ends 30/11/2022. This means considering whether the customer is able to understand, remember, and weigh up the information and explanations that they are provided with, and ultimately make an informed decision based on this information. Whereas WiFi is a wireless connection in your home, sent out by the router or hub, which allows you to connect your devices to the internet via wireless signals. For vulnerability, this could include age, physical or learning disability, physical or mental illness, low literacy, communication difficulties or bereavement. Offer valid for three months after eligible device activation. Playback quality will depend on hardware, audio accessories, and internet connection. 6.7. And another 30 day rolling contract for your airtime. Check out therewards overviewsection to find out more. If you get a 5G device on any Pay Monthly plan or a SIM Only plan with us, youll enjoy 5G as standard. Discount amount equivalent to airtime line rental credited to customers bill for first three months. 4G plans only. k#(tkn%z$ki5u$d,f.9n~+3I; B w}r]|;YdQX'JtO4>~r:__m}M'q7+zgY'? 2.1 We are committed to ensuring both vulnerable and disabled customers get fair and appropriate treatment. Seevirginmedia.com/legalstuff. As many as you like! 1.6 Virgin Media is therefore focussed on transforming our workplace, practices and processes to change the way we support disabled customers and customers in vulnerable circumstances. Then please select the address you entered to continue: Order before 6pm Monday - Thursday for next day delivery! 5.3. Want to see more? WebOur Virgin TV Go app comes with our Virgin TV packages, and allows existing and new customers to control and manage their TV experience, right at home or out and about. 4.7.1 Customers can contact our support team through a sign language interpreter. *No bank or credit card details are needed up front for the trial. Offer ends 30/11/2022. They will need to know that their details will be passed onto Virgin Media and that we may contact them about your account in the future. 4.8.4 Calls to UK local and national numbers made via the Relay UK service with the 18001 prefix get an 80% discount. Claim period closes on 29/01/2023. Unused Rollover Data expires at the end of that monthly allowance period. WebLooking for a business broadband and sim package? WebIf it senses they're immobile, Emergency SOS will connect them with emergency services even if they haven't signed up for a cellular plan. We welcome new messaging partners to this service. So if you ever want to cancel the airtime contract you just need to give us 30 days' notice. UK texts and data only. Just remember that youll only get a reward for successful referrals, meaning your friend has to have had their services installed for 60 days, or its been 60 days after their phone has been delivered. The great news is that Virgin Media services are available in a number of countries outside Ireland, including the UK and the United States. A broadband speed of at least 1Mb is required. 5.2.1 Virgin Media Mobile Finance (VMMF) is authorised and regulated by the Financial Conduct Authority (FCA), which enables it to provide credit to customers to purchase phones under the handset financing model called Freestyle. 3.3.1 We can provide our contracts and terms and conditions in one of the accessible formats outlined above. Rollover Data is used ahead of your monthly data. Any new customers who havent joined through the referral links or codes wont be eligible for a cash reward. Not available on BlackBerry. No purchase necessary for current owners of eligible devices. Up to 3 WiFi Pods if needed. o Inclusive evening and weekend calls to UK landlines and mobiles You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan. Youll need to update your iPhone and Apple Watch to the latest OS, and youll have three months to redeem the offer after the first activation of the eligible device. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule. A specialist team review the customers account and will contact them directly by phone to discuss their needs. The service charge will be advertised by the company that you are calling. Customers can access their bill through their My Virgin Media account whenever they like. Virgin Media Store: Provided by Virgin Media Limited, registered in England with registration number 2591237. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. 3.2.1 Online billing. 4.9.2 To make use of this service, we ask customers with an impairment or health condition to pre-register their requirements with us. 4.5.2 The Emergency SMS Service allows deaf, hard of hearing and speech-impaired people in the UK to send SMS's to the UKs 999/112 Emergency Services. We reserve the right to modify these terms and conditions from time to time. WebSimply uninstall the Virgin Media Connect app and you'll automatically stop connecting to our WiFi hotspots. For example, weather conditions like floods or storms can stop our engineers carrying out repairs to overhead cables or working down manholes. Terms and conditions apply, go tohttps://www.virginmedia.com/legal, 10 for 30GB 30 Day SIM Only plan. By placing a Trade Up order with us, Virgin Media and/or Likewize may use your personal information to contact you about special offers about goods and services that may be of interest to you. Roam Like Home:Fair use policy applies. Important Information prior to Trade Up: (i) By placing your order and sending your Device, you will be unable to cancel your order. Offer ends 28 November 2022. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Prices shown require eBilling. Carers (unpaid or paid) are people who support someone who is older, has a physical or mental illness or is disabled. 4.1TV If you dont want to bring your number with you, youll need aService Termination Authorisation Code,orSTAC. You shall continue to be responsible for such charges; and. Virgin Media cant guarantee that devices not supplied directly by Virgin Media will be compatible with 4G Calling. 5.1.2 If no contact is able to be made, a letter will be sent notifying the customer that their services may be restricted if they do not contact Virgin Media. Or for more help, just call Virgin Medias referral partner Aklamio on 01576 820030. For blind or partially sighted customers, we can supply bills in Braille. Our 5G covers 100 towns and cities across the UK, with many more to come. Well also let you know by text when youre at 75%, 95% and 100% of your limit. 5.1.4 Where financial hardship results in the customer being unable to pay their bill, there are a number of payment plans that we can offer. Are you an existing Virgin Media customer? You will then receive your reward in the following 30 days. Make sure you have a webcam then press Make call. Maximum of one promotion per mobile number. Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Depending on your services we can look to reduce your monthly cost and provide a limited package whilst you pay off your arrears. Watch on two devices at the same time in Full HD. Refer a friend works for any Virgin Media service; thats superfast broadband, digital TV and home phone or our Volt packages when youre a customer of both Virgin Media and O2. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. Managing Your Account - Cable; Managing Your Account - Mobile; Stay safe online. You cant refer an existing customer or anyone whos had Virgin Media or Virgin Mobile within the last six months. Can I still recommend someone? K^1C]6&ZX0if>1@_~mfK8|7_-JI|O6F0u6nGmB=AIdunJXP;r'8P'nvQ+v6u!>1JucWEoE a =+40q[1B>@|63l *:f5opl=6FZ a4YIY'w`hPBF! Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. 6.3 Mobile customers: Dial 789 from your mobile. )4l4/v=:OW-`7tVg|0w_W"[fWys|g|>'Ik>_lFa|\YXyz#:}*"l2_^ lQ*Oo"4sS+Q1BMg3:5/3GNh5fqB 2KcF>JgC@/]ADTQV,uh(qy! Or your friend can quote the referral code over the phone when they first place their order (they cant use the referral code on the website itself). Before using the service the Virgin Mobile number must be registered at https://www.emergencysms.org.uk/. Comparing WiFi guarantees of major UK ISPs. Check the signal strength in your area now. This could be a technical problem or an issue with your internet browser. AND/OR Be a Virgin Mobile customer with a valid Virgin Mobile SIM in their device o Blindness or poor sight Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. It is connection that a router of hub uses to connect your home to the internet. I've run the recommendations from the Virgin Media Connect app. After your friend has had their services installed for 60 days, or if its a mobile order 60 days after the phone is delivered, youll both be eligible for a reward providing theyve not cancelled their new contract within this time. Access and speeds are subject to network coverage. If your friend successfully places an order on the Virgin Media website through your link or code, youll both receive a cash reward 60 days after either the install of their services or delivery of a phone. Any changes will be confirmed via text. Proof of sending is not is not proof of receiving. Discount based on overall value of Consumer Credit Agreement. If you do reject the Revised Value, we shall return the Device back to you free of charge. Offer valid for three months after eligible device activation, from 1 November 2019. They shall not form part of the condition and cannot be used to complete the Trade Up process. l,9_{`vumMT(6v)p3ixc7wt;{v[yU;[ssHBo+ZN^S-b]QP `w6fmKXP;r'8P;nvQ]m]^c 2t[lEa =+410qY1B@|63co *:fk^L\kz/od%vZn.ur~Y!LLv|fO79lX2;3`Ps{,J%Bj`0~ r#"iC9:lT{j~[E3_M!BY$D*=d dZX. Device chargers and accessories may not be returned with your Device and hold no monetary value. 5.1.3 If there is no response, the customers services will then be restricted, with a letter informing the customer of next steps sent. This disc plays in most standard CD and DVD players, including some games consoles. B/vUP/+u;l&F&$b-IOdx}[iI*t6]6RY"! 500Mb Broadband & Virgin Media Big TV 14 off for 12, 500Mb Broadband & Virgin Media Bigger TV 14 off for 12, 1Gb Broadband & Virgin Media Bigger TV 14 off for 12, The Bigger than Big Bundle 14 off for 12, TP Link KASA Smart Dimmable Lightbulb Bulb KL110B, TP Link KASA Smart Lightbulb Multicolour KL130B. One subscription per Virgin Media customer. Monthly price includes 36-month Freestyle plan at 27.95* per month (for handset) plus 7* 30-day rolling airtime plan (includes 4GB data, unlimited mins and unlimited texts). For full terms and conditions seewww.virginmedia.com/shop/mobile/trade-in. Based on an interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited. 1.2. NOTE: We use a made up Product code for Homphone just to give it a unique identifer. Browse our range of broadband packages below. Visit: https://www.apple.com/uk/promo/pdf/EN_GB_Apple_Music_Promo_090821.pdf, 4.99/month after free trial. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas. *>6[gsq;o|;3 This plan is available to existing Virgin TV and Broadband customers: *Each April your airtime plan will increase by the Retail Price Index rate of inflation announced in February +3.9%. Joining our service o Cognitive or learning disabilities Can I refer any Virgin Media or Virgin Mobile package? 6.2 If you want to contact us using our Text Relay Service, call our Text Relay freephone number 18001 0800 052 2164 Download times are based on average 5G download speeds Q3 2019 (at 140Mbps). Instead of having a physical SIM, you can download an eSIM profile directly onto your device and start using it immediately. Since this increase is provided for within your agreement, you will not be able to leave without paying an early termination fee as a result. 2.5 We understand that bereavement can be a difficult time. To verify click here. 4.7.2 The service is available Monday to Friday 9am until 8pm and Saturday and Sunday 9am until 4pm. WebOffer: Virgin Mobile Unlimited for 10 a month for 12 months. Of course, Gig1 Fibre Broadband is capable of much faster download speeds, currently averaging 1130Mbps. If you want to keep an eye on your data, you can manage how much youre using with our Virgin Mobile app and by logging intoYour Accountonline. 4.10 Protected bills Available on Bigger M350 broadband and Bigger M500 broadband products. Discount based on overall value of Consumer Credit Agreement. Not all content is available in Dolby Atmos. So if you refer a friend online, they must use your referral link. Visit www.virginmedia.com/accessibility/virgin-broadband-and-the-web for more information. Virgin Media and O2 have joined forces. How and when will my friend and I receive our cash reward? Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. 4.9.4 Priority fault repair service is available where a customer has no dial tone or cannot receive or make calls on the landline phone, or when experiencing a total loss of broadband connection with no access to the internet. 4.10.1 For customers that may find it hard to pay their bill, or worry that their bill may go unpaid due to things beyond their control, our Protected Service scheme provides peace of mind. All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Are you an existing Virgin Media customer?NoYes, 2020 Virgin Media. If you take a bundle with both Virgin Media and O2, youll have separate contracts and bills one for Virgin Media, and another for O2. Any 4G Calling usage beyond inclusive allowance will be charged at the standard rates of the Pay Monthly plan. How do I get more data with a Volt package? Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. We publish a variety of news stories and press releases to keep you informed about Red Cross activities, from the ways we deliver on our mission, to the impact of our work on everyday lives. Pay Monthly terms of service apply. Say hello to average download speeds that are 16x faster than Sky and BTs, and WiFi technology that automatically fixes connection issues. 80:%ZEXM!F]$D5/{s8d61Rx. Company Assets . Black Friday - Save up to 540 WebThe Virgin Media Connect app is the control unit for your WiFi that helps get your broadband up and running. 6. Here are some of our best broadband packages: Finding the best broadband deal for you takes some time and research. You need to get a Port Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. UK texts and data only. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions. Security matters; Switched On Families; Chatter and natter. Offer ends 30/11/22 Terms and conditions apply, go tohttps://www.virginmedia.com/legal, Save 144 with OPPO Find X5 Pro 5G. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received: (i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan. o Not make assumptions about disability and vulnerability. If your home is already connected to our network, you can choose to install our services yourself with our QuickStart kit. Mark Everybody will find something that helps them. This can be done by contacting us through any of the options outlined in the Contact Us section of this policy. You can check out an overview of your referrals, their status, and the rewards youve earned by signing in to your referral account with Virgin Medias referral partner, Aklamio. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. Some 900Mbps broadband providers say you can connect 100 devices at the same time. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan. For more details on Relay UK customers can visit a dedicated website https://www.relayuk.bt.com/ 4.4 Talk Protected What should I do if Ive forgotten my log in details? Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance. Visit https://www.virginmedia.com/accessibility/virgin-phone for more information. To get the newest features, use Apple Fitness+ withtvOS 15 or later. Registration required. For those who cannot read small print very well we can supply bills in a large print format. 6.1. Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company youre calling set the service charge. To give you flexibility we have one contract for your handset loan - it will last for 24 or 36 months depending on what you choose. Spending Caps a safety buffer for your plan. WebVirgin Media services are only available in eligible Virgin Media network areas. D01 C9W8. We bet youll find our 5GB option is more than enough data to keep you ticking over for the whole month. Offer ends 30/11/2022. For more detail on what is and isnt covered,visit our webpage. Offer ends 30/11/22. For full terms and conditions visitvirginmobile.com/legalstuff. 1.3.1 Many people in vulnerable circumstances would not regard themselves as vulnerable, and two people experiencing the same issue or event might interpret their degree of vulnerability very differently. Plan automatically renews until cancelled. Each April your airtime plan will increase by the Retail Price Index rate of inflation announced in February +3.9%. 5. The friend you refer must be new to Virgin Media or Virgin Mobile. Find assets for our brand, our service and our offices that bring the Netflix experience to life. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts. 1.3.2 We also recognise that there are 6.5 million unpaid carers in the UK and as of 2020, 1 in 5 of our cable customers consider themselves as being an unpaid carer. Speeds experienced will vary by device and location. General:Phones subject to availability. WebVirgin Media provides great value broadband, television, Home Phone and Mobile Bundles. 4.8 Relay UK Service (Previously Text Relay/Next Generation Text Relay) The Virgin Media Connect App is the control unit for your WiFi. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and Likewize harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services. One contract for your minutes, texts and data (30-day rolling). The Trade Up services are operated for and on behalf of Virgin Media Limited (Company No. An active SIM card and network coverage from a UK operator is required in order to make an emergency call. Well also email you as soon as your referral account is credited from a successful referral. This offer means you will pay a setup fee of 9.99, instead of the usual setup fee of 35. Live video streaming & Voice & video calls excluded. No purchase necessary for current owners of eligible devices. 6.11. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. Virgin Media and Likewize reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services. Is your address not listed above? 6.6 Contact us through a sign language interpreter. Sometimes rewards might not show up in your account. Trade up is a service that allows existing Virgin Media Freestyle customers (you) to upgrade to a new phone early by using the value in one old phone (a Device) to pay off your existing active Freestyle consumer credit agreement (your Freestyle Loan) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (Trade Up).

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