You can also search via keyword or company. GermanyImpressum, Aliz Utca Number of Views18.84K. Austria, Sophos Sarl (France) Click the case number in the notification to go to your case. The firewall is added to the table. 1997-2022Sophos Ltd. All rights reserved. Irodahaz A Epulet If you are interested in an OEM product evaluation or wish to become a Sophos OEM partner, please enter your details and one of our sales account executives will contact you very shortly. You may find this useful if you have many cases or if youre a Sophos Partner managing accounts for several customers. Support Portal; Twitter Support; Column 3. Sophos OEM - Contact Us. 28020 Madrid,Spain (Outside Germany), Sophos Technology GmbH Gustav-Stresemann-Ring 1 Thank you for your feedback. Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support. The value of the First Name field is not valid. Alfred Street, If none pick up then it will go to voicemail. See How do I manage a critical issue? Dallas, TX (888) 767-4679. Advisory: Old/incorrect partner contact details shown in the Company Info after a change of partner request . Shawn Adams 44 4 . Update company details The next typical admin task is to keep your company details fresh. New Delhi 110001, India. Aftereffects of Sophos given by Secure ICT in Pakistan are Sophos forefront firewall, Sophos Email, Sophos Wireless, Central device encryption. West Nav Pada, 9 field is not valid. Partners; Support; Cybersecurity as a Service. We have just released UTM version 9.712-13. 556557-5882, Sophos Iberia SRL If you are interested in an OEM product evaluation or wish to become a Sophos OEM partner, please enter your details and one of our sales account executives will contact you very shortly. Zuellig Building Makati Avenue Cor. Your . You can create a Sophos Support case to get help with technical issues related to your products and customer account issues, such as licensing queries. Sophos Partners. Saigulshan Complex, Sign into your account, take a tour, or start a trial from here. 80 Quai Voltaire You cant change the information you provide initially. We appreciate your patience during this time. Noord Brabant,Netherlands, Kistagangen 20B, This is a honeypot to catch bots, leave this textbox empty. (888) 767-4679 40 Exchange Place, Suite 1710, New York, NY 10005 Pennsylvania Sophos, Suite 200 Cranberry Business Park, Building 300 3159 Unionville Rd. Partners.sophos.com created by SOPHOS plc.Site is running on IP address 209.170.205.126, host name 209.170.205.126 ( United States) ping response time 1ms Excellent ping.Current Global rank is 4,263, site estimated value 527,292$ Tokyo 106-6010 Japan, Units 1-4, 17th Floor, License queries (including lost credentials): log a Customer Care case via the Support Portal. Product Help. Panchwati Cross Road, 1. Choose your preferred language team in Preferred Team. You can find more information on the best way to raise a case in Best Practices when opening a case with Sophos Support. If youre a partner, you can create cases for your customers. This enables Support to directly access your Sophos Central session to be better able to help you. Box Hill North Note: angle brackets ("<>" ) cannot be used in this form. This site uses cookies to improve site functionality, for advertising purposes, and for website analytics. Creating an MSP support request by phone Contact the dedicated phone number for your region indicated below. Updates for the case will now appear on your Followed Cases tab. Sophos User930 110 3 . +603 7962 0111salesasia@sophos.com. I am presuming you are not asking about the iphone that I am attempting to apply the app to. Staples support provides assistance for all concerns about the Sophos Anti-Virus purchased from them. Last Name *. This opens the case. Select your region and country for the contact information of the sales team in your area. Kazakhstan. You can now see all your open cases. B Wing 2nd Floor, Office No.2, Subscribe to get the latest updates in your inbox. Thank you for contacting the Sophos OEM team. LHerzog 238 2 . You must enter information in the fields marked *. Ahmedabad 380006, Gujarat, India, Umiya Business Bay Tower 2, See Create a technical support case. Verlengde Poolseweg 16 Sood Tower, 6th Floor, Create a case. Click the case number for the case you want to follow. Suite 10 Note : T here is no phone support for Sophos Home at this time. Hans Rudi Alder, Pestalozzistrasse 2, 8200 Schaffhausen Switzerland, Company Number CH-106.448.581, Sophos Ltd The value of the Last Name field is not valid. Create a Customer/Partner care case for problems with and requests for Support Portal, Partner Portal, licensing, and so on. Hungary Change Region Amrica Latina Brasil . *Check out Member Recognition > Sophos Partner Recognition for more info! First Name *. Partners; Support; Cybersecurity as a Service. Enter a short description of the issue in Subject. Enter the information for your problem or request. Once you've created your cases, you can update and manage them in the Sophos Support Portal. Product Documentation. Enter a short description of the issue in Subject. Sophos Support . Just email csc@sophos.com with your request. The Sophos Support Portal Search Tool will be temporarily unavailable on September 14, 2022, at 04:00 UTC for approximately six (6) hours due to scheduled maintenance. Minor loss of service or inconvenience. Comparison of Sophos Home Free and Sophos Home Premium To buy a non-Sophos Home product, get in touch with a Sophos Partner See. Umiya Business Bay Tower 2, Sophos Central Admin Sophos Central Partner Avoiding misconfigured phone number input when setting up SMS for MFA Click your name on the Central dashboard and select Manage Login Settings. Beside White House, Contact. Mumbai, Maharashtra-400070. To follow a case, do as follows: Go to Sophos Supportand sign in if you haven't already done so. To revoke access, click the Red button. hours of the notification and receipt of an RMA number, at Sophos' expense. When granting access, the following message will be displayed. . N/A. Give as much information as you can when you create a case. Fill in the form. If you grant a Sophos Partner access, they can view all your assets. Penrose One, Enter your location and select it from the results that will appear. 5/7. Look up administrators . This creates a case. 1300 397 495sales@sophos.com.au, China, India,Indonesia, Philippines, Singapore,Taiwansalesasia@sophos.com, Malaysia . Sophos Technical Support offers customers and partners three distinct Enhanced support service options: . You can see your open cases by clicking Cases. +44 (0)8447 671131sales@sophos.com. With lucrative revenue opportunities and unwavering channel support, Sophos empowers partners to succeed in an ever-changing cybersecurity landscape. Sophos +49 611 5858-0 Once youve created your cases, you can update and manage them in the Sophos Support Portal. Support is currently provided on English only, but we will use online translating tools to assist users who speak other languages. Be as precise as possible so that Support can help you effectively. (Milan) Help us improve this page by, Create a Customer/Partner care case for problems with and requests for Support Portal, Partner Portal, licensing, and so on. Post questions, issues, and feedback regarding the Sophos Support Portal. Sarl au capital de 1 500 005.25 Euros, RCS Pontoise B 431 462 720, NAF 5829A, +49 800 2782761 (Germany) You can create two types of cases: Create a Customer/Partner care case for problems with and requests for Support Portal, Partner Portal, licensing, and so on. VIC 3129 Migration of existing cases Active cases have been migrated to the new Support Portal. Phone : +91 9582 90 . Letjen. 0120 41 6755 (For Commercial, Domestic Only) 3 4332 5458 (For Consumer, Toll for Overseas) . You can update cases with additional information. For example, they can update user profiles and access rights within the partner portal or receive partner program updates. Phone number. Company No: 01-09-988725, Ground Floor, Corso Europa 2,20122 Milano 301, 302 & 331 Provide feedback and suggestions for our online help . 95870 Bezons Contact Us. Sophos Support's Tweets. Choose your product category, if appropriate. Sophos House, Saigulshan Complex, Beside White House, Panchwati Cross Road, Ahmedabad 380006, Gujarat, India. Number of Views 110. Bangalore + 91 903 601 3921 / 22. If you have an open case with us, you should have received an email with your new case number and further instructions. Go to the Sophos website. To grant access, click the Green button. Click Submit. . Exclusive Community group for Sophos Partners to discuss and connect. If you can see this then you have CSS disabled. Click the case number for the case you want to follow. Click a case number to see its details and any updates. The Pentagon Sophos XGS Firewalls June 2017 Sophos Authorized Partner Click to verify on Sophos website July 2020 Sophos Silver Partner Sophos XGS 3100 With Xstream Protection, 1 Year - US Power Cord - IG3A1CSUS Register & Request Quote Recommended for 501-750 User Network Threat Protection Throughput: 2.0 Gbps Concurrent Sessions: 12,260,000 1 Year Services -- Xstream Lal Bahadur Shastri Marg, Kurla West teoberi 52 4 . You can also still call in to our support centers to open a case. Select the Severity for your issue. Abingdon Science Park Abingdon OX14 3YP Join the Community. Company No 2096520 Ahmedabad +91-79-66216666. Managed Services. . India. 2nd floor,Italia Thank you for contacting the Sophos OEM team. Managed Services. You're now subscribed! 4818CL Breda Click the case if it's showing, or click View All and then select the case. Company No. Which categories are you interested in? You can update a few key pieces of your company details, such as phone number and the visibility status of your company, on our partner locator, where prospects go to find a reseller near them. Registro Mercantil de Madrid T.25933, Folio 166, Seccin 8, Hoja M-467427, CIF B85527539, Sophos Schweiz AG, c/o RA lic. One Elizabeth Plaza Give as much information as you can when you create a case. After signing in to the Sophos Home dashboard, Sophos Home Premium customers have access to dedicated Support personnel via chat and web form from Monday to Friday, 8 AM to 8 PM Eastern US time. Company number 697859, Sophos House, Cranberry Township, PA 16066 Salt Lake City (888) 767-4679 220 S 200 E, Suite 300, Salt Lake City, UT 84111 Santa Clara 408-484-3800 North American Sales Channel Sales Last Activity: 2 months ago. must have at least 0 and no more than 512 characters. Sophos Partner Portal Information Sign in to the Sophos Support Portal. We've also learned a lot from them: The number one request has always been support for third-party products and platforms, including other endpoint solutions. You can follow cases that you need to find quickly or need to get updates for quickly. 1-6-1 Roppongi, Minato-ku Australia, 26th Floor, Three Exchange Square, 8 Connaught Place, Central, Hong Kong. You will see a message, "Virtual Firewall created successfully" with your new serial number. Partner Portal Administrators Sophos Partner Portal administrators have additional visibility and management rights beyond those of a regular user. Sophos Central Partner: Overview of global policies. 1117 Budapest Sophos Support Retweeted. Sophos Partner Portal July 13, 2016 Sophos wins Best Partner Website and Technology Innovation awards. Click the case number in the notification to go to your case. 1. Edificio Masters I Managed Services () +7. You can remove access at any time. Cessna Business Park, Marathalli, France 2121 N Pearl Street Suite 300 Dallas, TX 75201 United States Sophos XGS Firewalls June 2017 Sophos Authorized Partner Click to verify on Sophos website July 2020 Sophos Silver Partner Sophos Rackmount Kit With Adapter Holder (For XGS 87(W)/107(W) Models Only) - RMXZTCHAA Register & Request Quote Replacement parts, accessories, & extensible modules for Sophos hardware products. 727 298 01 26. Name. Sales Number : +91 9582 90 7788 | Support Number : +91-9654016484 Sales Email : sales@itmonteur.net | Support Email : support@itmonteur.net Youll receive an email containing your case number. Bengaluru 560103, Karnataka, India, Art Guild House, Thank you for your feedback. Choose from the following: Choose your preferred language team in Preferred Team. If you're a partner, you can create cases for your customers. Sophos Partner CLI (GitHub) Sophos Central API Connector (GitHub) Sophos Central Top Contributors. You can't change the information you provide initially. Email. Click Find a Reseller. Sophos Home Free, as well as Sophos Home Commercial Edition user support is . If you have a technical issue with your products, create a Technical support case instead. Number of Views 947. Enter a detailed description of the issue in Description. Help us improve this page by, Complete loss of mission-critical service with no workaround, Significant loss or degraded service that is business-impacting. See, Create a Technical Support case for any product-related problems. Related information Contacting Sophos Home Support Cork, T23 YY09, Sophos Italia S.r.l. Review the Terms and Conditions, and click Confirm. If you want to grant access to a Sophos Partner but can't see My Partners create a care case and request that we upgrade your profile to Super Customer. A notification of your addition is shown in the lower right of Sophos Central Partner. See Create a Customer/Partner care case. Rank. If you have a critical issue, contact us with your case number. Last Name. * . Sophos Support. Click Save Confirm your request. Contact number: 1-866-321-8128 Support hours: Monday to Friday 8AM to 8PM EST For any sales or customer service related queries, contact the Staples store from which the service has been purchased. Sarjapur Outer Ring Road, When the customer sends the device to Sophos, it is at their own risk. Show this thread. 65189 Wiesbaden Points. If you're a partner, you can find the cases associated with a specific customers account. Select Add MFA Method . The first name, last name, and email address of the new contact person; Sophos Support will confirm once the requested change is completed. Kista 164 40,Sweden If you are a registered partner and have trouble logging in, please contact our Partner Care support team by opening a case on support.sophos.com. Our Partner Care team is here for you to give you support and advice on: Access issues with Partner Portal, Central Dashboard, and SophosID Licensing and ordering Deal registration and requesting incumbency Multi-factor authentication and resets Updating company and contact details Managing users in the partner portal Sophos Firewall; Intercept X; All Products; Column 4. Number of Views1.58K. 935 Station Street Number of Views120. Click Partners. Click Finish. Sophos XGS Firewalls June 2017 Sophos Authorized Partner Click to verify on Sophos website July 2020 Sophos Silver Partner Sophos XGS 87w Security Appliance - US Power Cord - XY8BTCHUS Register & Request Quote Recommended for 1-10 Network Threat Protection Throughput: 240 Mbps Concurrent Sessions: 1,600,000 Appliance Only -- Includes 90-Days of Firmware Updates Manufacturer This is the default. Sales and pricing information: sales@sophos.com Required information To avoid delays when contacting Sophos Support, customers must provide their Sophos license number or username. This creates a case. Professional Services You've invested a lot of resources to get the best IT security make the most . . Select SMS Text Message as your method of authentication and click Continue . North Sydney River Ouest Paseo de Roxas Makati City, 1225 Philippines, 2 Shenton Way SGX Centre 1 #17-01 Singapore 068804, Australia, New Zealand Pinned Tweet. Huge Growth Opportunities Sell the industry's most comprehensive suite of highly effective, integrated technologies that work as a system. Check out the Sophos Community: Getting started page Create a brief post introducing yourself (& your company) on the Sophos Community Chat forum (and on your local Partner group) First Name. Chriz 44 Updated: 12 Nov . Scroll down to My Partners Section. 1 Office Garden Sophos Central is the unified console for managing all your Sophos products. Enter a detailed description of the issue in Description. To find a specific customers cases, do as follows: This shows a summary of the assets and cases associated with the account. What are you interested in? See Create a Customer/Partner care case. USA: +1 4087461064 Australia: +61 272084454 Canada: +1 7785897255 France: +33 186539880 Germany: +49 61171186766 United Kingdom: +44 1235635329 The phone will continue ringing for several minutes as the system tries each Incident Advisors. Optionally, select Enable Remote Assistance. Australia, Level 11 Your chosen subscription is shown in the Pending column until the request is complete. You can update your company details here. By continuing to use the site you are agreeing to our use of cookies. Sophos Next-Generation Firewall has the ability to Expose Hidden Risks, Stop Unknown Threats, Free, Easy-to-Use VPN Client, SOHO Protection with XG 86 or SD-RED, Mobile VPN, and Isolate Infected Systems. You can find our phone numbers on the support pages. Start a discussion, ask/answer a question, subscribe to a blog, and interact with other Community members. Thank you for contacting the Sophos OEM team. 1 . Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. If you are interested in an OEM product evaluation or wish to become a Sophos OEM partner, please enter your details and one of our sales account executives will contact you very shortly. With regard to the version - I was advised that based on the timing of the installation - it is 9.5 or 9.6. 28, Kelurahan Tanjung Duren Selatan, Kecamatan Grogol Petamburan, Jakarta Barat 11470, DKI Jakarta, Indonesia, Izumi Garden Tower 10F, Filters and sort options can also help you find a Sophos Partner. First Name must have at least 0 and no more than 256 characters. Sophos Technology GmbH Creating an MSP support request by email When signed into the Sophos Central Partner Dashboard, a partner can create a request for MSP support by clicking on Help and selecting the Create Support Case from the drop-down menu. Support is closed for 2 days during the holidays (Dec 24th, and Dec 31st). Company number 697859. The 24-hour, upfront service is valid for the lifetime of the purchased support contact. United Kingdom SOHO CAPITAL @Podomoro City 16th Floor Suite SC-1606A, Jl. Choose your product category, if appropriate. Steingasse 6a XDR, Managed Detection and Response, Rapid Response, Refactr, Cloud Optix, Workload Protection, Zero Trust, Firewall. 8800 080 1000. 3rd Floor, Quadrant 01 & 04, S. Parman Kav. Image. Field is not visible and should be empty. To contact your Sophos Partner for all presales and sales queries, go to: Locate a Sophos Partner (Reseller) . This opens the case. You may find this useful if you have many cases or if you're a Sophos Partner managing accounts for several customers. You can update cases with additional information. Last Name must have at least 0 and no more than 256 characters. To get help from Sophos Support: Click Help in the top right of the user interface and select Create Support Ticket. Barakhamba Road, Click Cases. This release 19 Sep 2022; UTM Up2date 9.712 released Partners Products & Services. NSW 2060 Capitale sociale: Euro 10.000 i.v., Partita IVA e Codice Fiscale: 03221040961 Sophos Home: Free and Premium support contact details. Regional numbers are below. Related information Contact your sales team Sign up to the Sophos Support Notification Service Give as much information as you can. 4020 Linz Numero Iscrizione Registro Imprese: REA Milano n. 1657937, Sophos B.V. Connaught Place, Calle General Pern, 38 - 8a iur. VAT GB 991 2418 08, Netherlands,Belgium,Luxembourgsalesbenelux@sophos.com, Nordics and BalticsSales.Nordics@sophos.com, Spain,Portugal,Gibraltarseusales@sophos.com, United Kingdom Product and Environment Not Product Specific Contacting your sales team Go to https://www.sophos.com/company/contact. Image. Receive Training As a Sophos Customer, you can attend our courses and webinars to stay up to date. The value of the What are you interested in? See Remove access for a Sophos Partner. Sophos Central: Extended Support for Windows 7, Windows Server 2008 R2, and Windows SBS 2011. 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A specific customers account leave this textbox empty and further instructions Member Recognition & gt ; Sophos partner Administrators. Last Name must have at least 0 and no more than 256 characters Text message as your method of and! Your area Server 2008 R2, and for website analytics will go to voicemail subscribe to get latest Request by phone Contact the dedicated phone number for the case number for case Partners to discuss and connect your account, take a tour, or click view All assets! Customer sends the device to Sophos Technical Support case instead rights within the Portal. Product specific Contacting your sales team go to your case number for your customers they can view All assets ; expense advisory: Old/incorrect partner Contact details shown in the notification and receipt an. Then it will go to voicemail: Old/incorrect partner Contact details shown in the Company Info a Products ; Column 4 much information as you can find the cases associated with the. 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Ask/Answer a question, subscribe to get updates for the lifetime of the and Can & # x27 ; expense issue in description select SMS Text message as your method authentication! Access rights within the partner Portal or receive partner program updates you need to find quickly or need to quickly! To catch bots, leave this textbox empty of authentication and click.! Access rights within the partner Portal or receive partner program updates loss or degraded that! Connaught Place, new Delhi 110001, India to help you find a specific customers cases, as! Support for Windows 7, Windows Server 2008 R2, and interact with other Community members House, Saigulshan, Notification of your addition is shown in the notification to go to voicemail of partner request rights! Cases for your customers < /a > Sophos Central session to be better able help! 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